Housekeeping Manager

Description

• Assists the director in developing and implementing cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
• Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Works with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly.
• Attends meetings when needed to improve product and service excellence and communicate priorities.
• Ensures all team members have proper supplies, equipment, and uniforms to perform their duties.
• Implements and enforces safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment according to established standards.
• Resolves internal and external guest complaints, ensuring complete satisfaction.
• Checks all equipment used by immediate team members under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
• Assists the director in recruiting, training and supervise a team of housekeeping staff and foster a culture of excellence and teamwork.
• Facilitates projects set forth by the director in an organized and timely manner.
• Assists the director of housekeeping in managing housekeeping schedules to meet the demands of guest occupancy and events.
• Inspects the performance of all housekeeping supervisors, room attendants, house attendants, laundry, and uniform attendants to ensure the department is consistently driving the highest standards set forth.
• Reports inventory and supplies necessary for housekeeping operations adhering to budgetary guidelines to the director of housekeeping.

Requirements

• Fluency in English both verbal and non-verbal. Provide legible communication.
• Luxury hospitality experince required
• Maintains complete knowledge of and comply with all resort and departmental policies, procedures, and standards.
• Strong proficiency in using hotel management software and computer systems.
• Proficiency in Alice, HMS management software is preferred.
• Maintains complete knowledge of the status of resort room count group arrival, VIPs, special events, and team member job responsibilities.
• Proven experience in a similar role, preferably in a hotel or hospitality environment.
• High school diploma or equivalent; additional education in hospitality management or related field is a plus.
• Attention to detail and accuracy in financial and administrative tasks.
• Always maintains positive internal and external guest relations.
• 5 star Forbes standars knowledge preferred
• Knowledge of proper cleaning techniques and chemical handling, as well as requirements and use of equipment is preferred.
• Physical mobility and stamina to perform tasks such as lifting, bending, and standing for extended periods.
• Excellent customer service and communication skills.
• Ability to work independently with minimal supervision and prioritize tasks effectively or as a part of a team.

Benefits

• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Group medical, dental, vision, life, and disability benefits.
• Complimentary room nights at CoralTree Hospitality managed properties
• Participation in a 401(k) plan with a company match
• Complimentary team member meals

Training + Development

Interview process

Visa Sponsorship

Security clearance