Assistant Community Manager

Description

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

• Greet and qualify prospects using lead‑management software while adhering to Fair Housing requirements.
• Assist prospects with applications, deposits, credit checks, and rental‑history verification.
• Maintain an updated availability report and process lease applications for manager approval.
• Show apartments, obtain resident signatures, and provide community orientation for new moves.
• Manage lease renewals, send renewal notices, process move‑outs, and update property‑management software.
• Collect rent, enforce lease terms, track fees, and initiate evictions when necessary.
• Respond promptly to resident complaints, questions, and service requests to ensure satisfaction.
• Conduct market research, implement outreach marketing, and keep property listings current.
• Maintain an active social‑media presence to enhance property visibility and engagement.
• Complete all required paperwork for lease generation, move‑in, and move‑out periods in a timely manner.

Requirements

Education and Experience: A high school diploma or GED is required, or 1‑3 months of relevant experience, training, or a combination of education and experience. At least one year of experience in customer service or apartment leasing is needed, with a background in accounting combined with customer service preferred. Proficiency with Microsoft Office Suite and project‑management tools is required, and a valid driver’s license is mandatory.

Physical Requirements and Work Environment: The role may require extended periods of sitting, climbing stairs, reading documents and screens, hearing verbal communications, and occasional lifting of items up to 20 lb. The position is on‑site, exposing the employee to outdoor elements, confined spaces, heights, and potentially hazardous areas.

• Possess at least one year of customer‑service or apartment‑leasing experience; accounting background preferred.
• Hold a valid driver’s license and be able to lift or carry items up to 20 lb.
• Be capable of extended sitting, climbing stairs, reading screens, and working in various on‑site conditions.

Benefits

At RPM, we’re in the business of extraordinary. We believe people‑first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Company Information: RPM Living offers weekly pay for onsite associates, comprehensive healthcare coverage, employer‑paid mental health and wellness programs, ancillary insurance benefits, a 401(k) with robust match, professional development opportunities, DEIB initiatives, paid time off with floating holidays, and discounted perks such as Costco membership and travel discounts.

Training + Development

Interview process

Visa Sponsorship

Security clearance