Sales & Service Technician II - Fiber at Frontier Internet in Fort Wayne, IN | USD21-36 | Kablio

Role

Description

fiber installation

cable install

equipment maintenance

troubleshooting

test equipment

safety compliance

Installs, removes, rearranges, programs, tests, troubleshoots, and maintains fiber network services.
Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
Responds to inquiries and provides follow-up.
May be required to aid/assist other departments and contractors as required.
Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
Interacts with ATS (Advanced Technical Support) as needed. May install appropriate inside wire/cable (such as Cat 6E, Coaxial cable).
Installs, maintains, and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.

Requirements

pole climbing

software skills

high school

driver license

cdl

test equipment

Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required.
Where pole climbing is required, must complete pole climbing certification, for which an individual cannot exceed 275 lbs., fully clothed and with proper footwear.
Ability to distinguish audible tones/levels and good color vision.
Ability to recommend and refer voice, data and video products/services.
Basic keyboard and software skills
High School Diploma or Equivalent
TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending, and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and ability to work in confined spaces.
Valid driver’s license and satisfactory driving record; CDL preferred.
Not restricted to daylight hours. May require more specialized drivers’ license based on State Laws and Regulations.
Ability to work under stress.
Ability to operate applicable test equipment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship is provided.

Security clearance

Information not given or found

Company

Overview

Over 20 years

Operational History

The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.

Specializes in delivering service to underserved and rural areas where connectivity options are limited.
Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
In addition to high-speed internet, the company offers bundled services including voice and TV packages.
One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Culture + Values

“Hold your expertise lightly.” (Humility)
“Seek first to understand.” (Curiosity)
“Feedback makes us better!” (Constructive Feedback, Not Criticism)
“I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
“Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
“Be your best self.” (Empowerment & Autonomy)
“Assume generous intent and apply grace.” (Engage with Empathy)
“Be intentional; move out and make something.” (Bias for Action)

Environment + Sustainability

2M Customers

Fiber Customers Reached

Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.

~1.3M Passings

Fiber Passings Added

Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.

Published greenhouse gas emissions baseline in 2023 to inform future reductions
Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
Fiber technology cited as inherently more energy-efficient than copper alternatives

Inclusion & Diversity

#1 Rank

Diversity Ranking

Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.

Committed to making DE&I “part of the company’s DNA”, not just rhetoric
Leaders reflect workforce; workforce reflects customer base
Every teammate valued and treated equitably in rewards, promotions, pay
Inclusion defined as enabling employees to bring their ‘whole true self’ to work
Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
Gender representation unspecified–no public numeric breakdown available

Articles

Careers at Frontier

Frontier's Network

Business Solutions

Role

Description

fiber installation

cable install

equipment maintenance

troubleshooting

test equipment

safety compliance

Installs, removes, rearranges, programs, tests, troubleshoots, and maintains fiber network services.
Wears appropriate safety apparel and is aware of and follows all established safety practices and procedures.
Responds to inquiries and provides follow-up.
May be required to aid/assist other departments and contractors as required.
Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
Interacts with ATS (Advanced Technical Support) as needed. May install appropriate inside wire/cable (such as Cat 6E, Coaxial cable).
Installs, maintains, and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.

Requirements

pole climbing

software skills

high school

driver license

cdl

test equipment

Must be available to work tours as scheduled including nights, weekends, and holidays and for callouts and/or overtime as required.
Where pole climbing is required, must complete pole climbing certification, for which an individual cannot exceed 275 lbs., fully clothed and with proper footwear.
Ability to distinguish audible tones/levels and good color vision.
Ability to recommend and refer voice, data and video products/services.
Basic keyboard and software skills
High School Diploma or Equivalent
TESTS: Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy
Climbing poles and ladders; frequent lifting of up to 75 pounds; pushing, reaching, bending, and stooping; manual dexterity; good sense of balance; ability to sit or stand for long periods and ability to work in confined spaces.
Valid driver’s license and satisfactory driving record; CDL preferred.
Not restricted to daylight hours. May require more specialized drivers’ license based on State Laws and Regulations.
Ability to work under stress.
Ability to operate applicable test equipment.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no visa sponsorship is provided.

Security clearance

Information not given or found

Company

Overview

Over 20 years

Operational History

The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.

Specializes in delivering service to underserved and rural areas where connectivity options are limited.
Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
In addition to high-speed internet, the company offers bundled services including voice and TV packages.
One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Culture + Values

“Hold your expertise lightly.” (Humility)
“Seek first to understand.” (Curiosity)
“Feedback makes us better!” (Constructive Feedback, Not Criticism)
“I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
“Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
“Be your best self.” (Empowerment & Autonomy)
“Assume generous intent and apply grace.” (Engage with Empathy)
“Be intentional; move out and make something.” (Bias for Action)

Environment + Sustainability

2M Customers

Fiber Customers Reached

Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.

~1.3M Passings

Fiber Passings Added

Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.

Published greenhouse gas emissions baseline in 2023 to inform future reductions
Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
Fiber technology cited as inherently more energy-efficient than copper alternatives

Inclusion & Diversity

#1 Rank

Diversity Ranking

Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.

Committed to making DE&I “part of the company’s DNA”, not just rhetoric
Leaders reflect workforce; workforce reflects customer base
Every teammate valued and treated equitably in rewards, promotions, pay
Inclusion defined as enabling employees to bring their ‘whole true self’ to work
Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
Gender representation unspecified–no public numeric breakdown available

Articles

Careers at Frontier

Frontier's Network

Business Solutions