Description
workflow management
integration
troubleshooting
onboarding
support
reporting
Following strong sales traction, we are looking for a hands-on Senior Service Delivery Consultant to ensure clients get maximum value from our platforms.
You will be the day-to-day owner of service delivery and customer support across our energy-data and carbon-accounting platforms. Working closely with the sales and product teams, you will oversee client onboarding and implementation, prepare technical documentation, handle service enquiries and renewals, and feed client feedback into the product roadmap.
- Maintain consistent delivery workflows and continuously improve internal processes, documentation and knowledge bases.
- Prepare integration steps, data-mapping support and user guides; act as the primary technical point of contact, translating client requirements into technical tasks.
- Troubleshoot system configuration issues, provide guidance on platform setup and usage, and proactively suggest improvements.
- Produce and maintain internal and external documentation, including delivery workflows and playbooks.
- Lead high-level demos and technical walkthroughs for prospects and customers; provide training to client teams.
- Record and report on delivery milestones, billable hours and client satisfaction.
- Feed client feedback into the product team; identify recurring issues and propose product enhancements.
- Contribute to building standardised proposal templates and technical inputs for future sales cycles.
- Write and coordinate technical proposals, quotes, statements of work and RFP responses.
- Serve as the single point of contact for service and support inquiries; triage issues and work with engineering to deliver timely, convincing solutions witing agreed SLAs
- Manage inventory and logistics of hardware sensors, ensuring timely shipment and installation for clients.
- Contribute to marketing decks, case studies and other client-facing materials in collaboration with marketing.
- Support pricing and invoicing processes; manage renewals, contract administration and follow-ups to ensure revenue continuity.
- Own onboarding and implementation for new clients - from discovery through go-live and so ensuring installations run smoothly and meet agreed timelines.
Requirements
iot
saas
carbon accounting
data analytics
project management
crm
The role is remote and requires a blend of customer-facing skills, technical capability and commercial awareness. The ideal candidate will have experience in SaaS service delivery or technical consulting within energy, sustainability or IoT-driven software.
Location: UK-based, fully remote with occasional travel for client meetings and team meetings.
- Prior experience with sensor-based energy management systems or IoT platforms.
- Comfortable using CRM and project management tools.
- Domain knowledge: Understanding of carbon accounting, energy data, ESG reporting or sustainability concepts is preferred.
- Exposure to data analytics
- SaaS implementation & support: 3+ years of experience in service delivery, implementation consulting or customer success for SaaS platforms. Experience supporting energy management, carbon accounting, IoT or sustainability software is highly desirable.
- Project management: Demonstrated ability to manage multiple client projects concurrently, coordinate cross-functional teams and deliver on time. Familiarity with agile project management and remote collaboration.
- Soft skills: Self-directed, proactive and comfortable working in a fast-changing environment. Able to balance technical and client-facing responsibilities and work flexibly across time zones.
- Technical communication: Able to translate functional requirements into technical specifications and prepare documentation, diagrams and training materials. Comfortable with integrations (APIs, data formats) and systems troubleshooting.
- Customer-facing & commercial acumen: Strong interpersonal skills with the ability to manage client relationships, deliver demos and presentations, and produce proposals and SOWs. Experience managing renewals and contract administration is a plus.
- Familiarity with carbon accounting standards and ESG frameworks.
Benefits
Compensation and work model
Benefits: Flexible working hours, opportunity to impact the net-zero transition and work closely with a passionate, growing team.
Salary: £35,000–£50,000 per year depending on experience and location.
Training + Development
Information not given or found
