Property Manager - East Chicago, IN

Description

• Creates and implements an on-going service plan based on the individual and collectively needs assessments of the residents.
• Monitors/assists in yearly unit and site inspections.
• Supervises maintenance of properties files and records.
• Communicates all problems and particular cases and makes recommendations to Property Supervisor.
• Ensures all site staff respond to all inquiries or complaints from residents, community agencies, or area residents in a timely efficient and courteous manner.
• Assists with planning and implementing marketing outreach to local agencies, organizations, and businesses. Familiarizes self with the surrounding communities and resources.
• Oversees key control, verifies entry door control systems, gates and locks are properly functioning, answering service is in place, acts as fire/police department liaison, and employees are educated regarding safety and security.
• Promotes harmonious relations among residents, staff, vendors, and people of the larger community.
• Oversees office maintenance supplies and equipment inventories.
• Conducts market surveys, shops competition and is aware of neighborhood market conditions.
• Establishes networks with community services.
• Provides comprehensive feedback to non-performing employees. Works with supervisor and HR to facilitate disciplinary procedures and documentation up to and including termination of employment if necessary.
• Interviews, hires, evaluates, trains, disciplines, motivates, and supervises all on-site staff to achieve operational goals of assigned property. This includes training new staff members, on-going formal and informal performance evaluations, review, and approval of timesheets, instructing, and advising on-site staff of employee procedures and guidelines.
• Ensures the update and completion of the Material Safety Data Sheets as well as other safety related inspections and reports.
• Implements rent as per rent schedule and assists with rent increase requests.
• Conducts follow-up inspections of maintenance work and surveys resident satisfaction.
• Acts as a liaison and advocate on behalf of the residents to public and private agencies.
• Reviews and processes names on waiting list; monitors yearly updating/opening and closing of lists.
• Maintains all financial records and reports in good order and in accordance with fiscal policies of HHDC and regulatory agencies.
• Conducts on-going training with office staff on leasing paperwork, workplace safety and other training needed.
• Ensures emergencies are handled promptly and HHDC (Hispanic Housing Development Corporation) corporate staff are properly notified.
• Approves purchase orders; obtains Property Supervisor’s approval for expenditures above manager approval limit.
• Works closely with Maintenance Supervisor to monitor & schedule maintenance work (i.e., work orders, repairs, etc.) and ensure their timely completion.
• Ensures that all rents are collected when due, deposited electronically and posted to tenant’s ledger in a timely manner.
• Monitors all service contracts in place; negotiates as needed.
• Supervises move-in and move-out procedures; prepares necessary documents.
• Ensures any construction-related problems are corrected.
• Assists Corporate in developing & maintaining updates emergency procedures plan.
• Oversees monthly HAP (Housing Assistance Payments) and rent requests submissions to all agencies.
• Organizes, plans, and prioritizes work including that of subordinates by developing specific goals and plans to accomplish work.
• Prepares and submits all required reports on time (Vacancy, Budget Variance, Management Overview, etc.); ensures resident lists are accurate and up to date at all times.
• Obtains bids as needed.
• Monitors and assists with lease renewal process (recertification).
• Implements and oversees compliance with all regulatory agency policies and Tenant Selection Plan requirements (i.e., Fair Housing and Occupancy compliance).
• Monitors and oversees compliance of ADA requirements of residents.
• Evaluates maintenance operations to determine efficiencies or areas cost saving potential.
• Attends and participates in outside or in-house activities, meetings, organizations, regulatory agency meetings or inspections, etc. as required by the needs of the property and as directed by the Property Supervisor to enhance the sense of community at the property and to enhance the public image of the property.
• Supervises in a fair and consistent manner with all direct reports (i.e., does not play favorites).
• Reports all insurance related matters to HHDC within 24 hours of incident.
• Assists in preparation of budget; monitors budget control and does monthly variance reports.
• Recommends expenditures within budget allocations for physical repairs, replacement, and/or major improvements.
• Approves rotating schedule of personnel for emergency maintenance.
• Supervises/assists applicant screening in accordance with tenant selection criteria.
• Maintains full occupancy.
• Prepares and submits monthly reports to HHDC and regulatory agencies on a timely basis.
• Prepares yearly utility allowance survey.
• Oversees all resident files are properly maintained to HHDC and regulatory agency standards. Monitors lease compliance matters.
• Implements rent collection program and follow-up procedures for delinquent rent and evictions in accordance with approved HHDC policies.
• Monitors and approves make-ready status of vacant apartments.
• Ensures that A/P invoices are submitted on a timely basis for payment via the electronic A/P system and accounts for petty cash funds accurately.
• Develops and monitors tenant programs.
• Staff's resident council meetings and provides technical assistance; develops monthly program calendar for circulation to all residents.
• Inspects site grounds and common hallways daily.
• Ensures that all workers’ compensation claims are reported, investigated and all proper paperwork is completed and forwarded to HR within 24 hours of the incident.
• Reports and investigates all liability and site incidents to the corporate office immediately.

Requirements

• Demonstrated strong time management and supervisory skills.
• 6+ years property management experience in a not-for-profit and/or real estate development, construction, or Property Management company required; must also have previous experience in managing affordable housing Section 8 and Low-Income Housing Tax Credits (LIHTC).
• Must have/obtain IREM Accredited Residential Manager (ARM) designation.
• Must be willing to travel to various locations if needed.
• Computer literacy required; including working knowledge of MS Office Suite and property management software/systems preferred.
• Must have/obtain HUD Certifications and/or Tax Credit as required by affordable housing program of property.
• Excellent customer service skills with the ability to interact with a diverse group of personalities.
• Must have excellent oral and written communication skills.
• Excellent interpersonal communication skills, including the ability to inspire, motivate and lead staff.
• Can defuse a complicated issue between employees/residents
• Maintains congenial relationships with all residents, is understanding of and sensitive to cultural background, economic status, those with special needs, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements.
• Must have or be able to obtain within 6 months an AMP Leasing Certificate if required by the state.
• Basic math, strong attention to detail and high organizational skills are required.
• Valid driver’s license, vehicle, insurance, and safe driving record.
• High school diploma (minimum). College degree in Urban Planning, Business, or related field preferred.
• Exercises sound judgments in stressful situations to solve problems quickly and efficiently.
• Conveys a professional and friendly demeanor when communicating with coworkers, tenants, and others to build and maintain positive relationships.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance