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Customer Service Representative
Evergreen Plumbing & Mechanical Llc
Customer service representative responsible for scheduling service appointments and delivering professional customer interactions.
19d ago
$22
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Salem, OR
Field
Company Size
9 Employees
Service Specialisms
Plumbing Services
Mechanical Services
Heating Services
Cooling Services
HVAC Services
Sector Specialisms
Residential
Commercial
Healthcare
Education
Role
What you would be doing
customer data
complaint handling
customer trust
outbound calls
script delivery
appointment scheduling
- Maintain accurate customer information in the database.
- Support company reputation by handling complaints quickly and favorably.
- To have customers request you by name because they trust your service.
- Contribute to outbound calling efforts to maximize booked calls.
- Deliver call scripts with clarity, professionalism, and authenticity.
- Convert incoming customer calls into scheduled service appointments.
- Build rapport with customers, resolving concerns and encouraging repeat business.
- Participate in training sessions to continually grow skills and improve results.
- Partner with dispatch and management for smooth scheduling.
What you bring
communication
organized
technical skills
empathy
customer service
training
- Strong communication skills: both verbal and written.
- Highly organized with excellent follow-through.
- Ability to type accurately and navigate phone/computer systems.
- Empathetic, trustworthy, and able to build customer confidence.
- Proven track record in customer service.
- To experience the encouragement of ongoing training and professional development.
- Excellence in service and workmanship
- Work-Life Balance – Paid vacation, sick leave, and holidays.
- Growth through learning and innovation
- Paid Training – Including travel for training and ongoing development opportunities.
- 401(k) with Match – Company contribution to your retirement plan.
- Full Benefits, 100% Paid – We cover health, dental, vision, life, short-term and long-term disability for you.
- Competitive Pay – Starting at $22 per hour plus performance bonuses.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- a background check may be part of the hiring process
People also searched
Company
Overview
2010 Founded
Year Established
The company was established in Salem, Oregon, marking the start of their journey in the plumbing industry.
4 Years Award
Consecutive Awards
Recognized as the Best Plumber of the Willamette Valley for four consecutive years (2021–2024), showcasing their commitment to excellence.
- By blending decades of on‑the‑ground experience, they evolved into a go‑to firm for both residential and commercial clients in the Willamette Valley.
- Operating fully licensed and insured, they offer same‑day repairs, water heater service, leak detection, drain cleaning and pipe repiping.
- Typical projects range from fixing an under‑house faucet to full house repiping of mid‑century homes, consistently praised for professionalism and clean work.
- Stand‑out traits include transparent upfront diagnostics, on‑site part replacement, and financing options to ease customer stress.
- “Family‑owned & operated”
- “Technicians are licensed & insured”
- “Committed to quality”
- “Same‑day service available”
- “All work together to serve our customers and foster an outstanding community.”
- Outstanding benefits & perks: Health & dental insurance, paid time off, paid sick leave, paid training opportunities, paid holidays, 401k, performance bonuses, paid weekly trainings, company‑provided uniforms, opportunity for advancement
- “Atmosphere where everybody is appreciated, rewarded, and encouraged to constantly be the best they can be.”
- Offers eco-friendly plumbing solutions such as high-efficiency fixtures, smart plumbing systems, and leak detection to conserve water and reduce utility bills.
- Evaluates clients' current plumbing systems to identify areas where eco-friendly options can be integrated.
- Utilizes state-of-the-art technology to deliver efficient resource use and reduce costs.
- Ensures compliance with local plumbing codes and provides continuous training to align material upgrades and conservation measures with McMinnville's climate conditions.
- Not publicly disclosed by company
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