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Service Coordinator
Duke Energy Corporation
Process contractor invoices, AP, and customer inquiries for demand response programs.
3d ago
Junior (1-3 years)
Full Time
Lake Mary, FL
Office Full-Time
Company Size
26,413 Employees
Service Specialisms
Energy Services
Utility Management
Electric Power Generation
Renewable Energy
Infrastructure Development
Energy Efficiency
Environmental Services
Transmission and Distribution
Sector Specialisms
Utilities
Coal & Natural Gas Power
Wind Power
Electric Power
Gas Distribution
Renewable Energy
Electric Grid Upgrades
Natural Gas
Role
What you would be doing
invoice processing
maximo billing
ap reconciliation
report review
vendor coordination
customer data
- Audit contractor invoices, enter contractor billing and payment requests into Maximo billing system.
- Working with vendors to ensure appropriate paperwork and supporting documents received.
- Responding to general questions from internal and external sources.
- Managing basic Accounts Payable submission and reconciliation.
- Handling general administrative duties as assigned.
- Reconciling and processing contractor invoices.
- Review daily reports for exceptions that occurred during Back Office Automation.
- Participating in special projects as assigned.
- Responding to rebate status inquiries from internal and external sources.
- Communicate with contractors regarding questions, corrections, payments.
- Research invoices in Maximo and CAPS
- Keep coordinators up to date on contractor issues.
- Responding to general questions from internal and external sources
- Assist field coordinators in finding customer data, i.e. kWh usage, bill inquiries, EWH activity.
What you bring
high school
associate degree
intellisource
sap
3 years
bilingual
- High school diploma/GED degree
- In addition to desired degree, 3 years related work experience
- In addition to high school diploma, two (2) years minimum related work experience
- Must be willing to work flexible hours, including Saturday.
- Prior administrative experience in a construction/contracting company or trade ally
- Excellent verbal communication skills and ability to resolve customer escalations
- Understand errors and corrections in both IntelliSOURCE and SAP/C4C.
- Understanding of residential infrastructure like; electrical wiring, water heaters and heating & cooling systems.
- Associates degree
- Preferred bi-lingual in English and Spanish
- Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship provided.
Information not given or found
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Company
Overview
$29 billion
Annual Revenue (2023)
The company reported impressive financial performance, achieving significant revenue in 2023.
58,000 MW
Total Generation Capacity
A diversified portfolio including coal, gas, nuclear, hydro, wind, and solar.
8 million
Electricity Customers
Serves a substantial number of electricity users across multiple states.
$210 million
HQ Renovation Cost
The iconic LEED-Platinum skyscraper in Charlotte cost significantly to build.
- Grew from a regional power provider into one of America's largest energy holding companies.
- Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar.
- Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations.
- Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.
- Honesty and integrity are at the core of all we do.
- A culture of transparency, high performance and pride among employees.
- Behaviors, as well as results, matter in our company.
- A Culture of Accountability enabling anonymous reporting and consistent enforcement.
- Our Ethics and Compliance Program is designed to foster a culture of ethical and compliant behavior.
44% reduction
Scope 1 Carbon Emissions
Achieved a 44% reduction in Scope 1 carbon emissions since 2005, equivalent to removing 13 million vehicles from the road.
48% reduction
Electric‑Generation CO₂
Reported a 48% reduction in electric‑generation CO₂ emissions from 2005 levels as of 2023.
50% reduction target
Carbon Emissions by 2030
Committed to reducing carbon dioxide emissions by at least 50% from 2005 levels by 2030.
Double renewables by 2025
Renewables Portfolio Expansion
Planning to expand the renewable energy portfolio from 11,900 MW to 30,000 MW by 2035, with an intermediate goal to double it by 2025.
- Net‑zero CO₂ emissions from electric generation by 2050
- 31% reduction in carbon emissions since 2005 (prior to 2030 acceleration)
- Methane‑neutral natural gas distribution by 2030
- Less than 5% energy from coal by 2030; full coal exit by 2035
- Expanded net‑zero target to include Scope 1, 2, and certain Scope 3 emissions
- Smart, self‑healing grid avoided over 1.5 million outages & 3.5 million outage hours (2023)
- Targeting 80% reduction in electric‑generation CO₂ by 2040
100% Score
LGBTQ Equality Index
Achieved a perfect score on the Human Rights Campaign's Corporate Equality Index, demonstrating commitment to LGBTQ-friendly policies.
500 Members
LGBTQ Equality ERG
The WeR1 LGBTQ Equality Employee Resource Group has nearly 500 members, supported by senior leadership to foster inclusion and professional development.
- Reflecting the communities we serve and strengthening our culture of inclusion and belonging (foundation principles)
- Diversity & Inclusion Councils and Employee Resource Groups drive inclusion and professional development
- Strategic goal: attract, engage and retain a talented, diverse workforce
- Strategic goal: create an inclusive workplace where everyone is empowered
- Strategic goal: embrace diverse perspectives including culture, background and gender
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