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Night Concierge
Canary Wharf Group
Provide 24/7 front‑desk concierge service to residents, handling enquiries, security and admin.
7d ago
£34,490 - £34,490
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Engineering
Architecture
Consulting
Technical Services
Sector Specialisms
Life Sciences
Laboratory Buildings
Office Buildings
Commercial Real Estate
High-Rise Office Buildings
Property Development
Asset Management
Role
What you would be doing
cleaning ops
safety checks
resident liaison
audit inspection
portal management
front of house
- Learn from mistakes and listen to constructive feedback to improve performance
- To promote and implement sustainability initiatives as directed by the Canary Wharf Group.
- Responsible for ensuring that cleaning and operative staff are directed appropriately (where there is an immediate issue to resolve – cleaning/escorting deliveries etc.).
- Take responsibility for my own performance and look for ways to improve
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Responsible for the day to day operation of the from desk ensuring that the area is manned and immaculate at all times. This may include occasionally cleaning your area of work, dusting desks and cleaning floors in the absence of the cleaning team.
- To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc. in conjunction with the residential team (in line with CWML procedures where appropriate).
- To liaise with the estate management team on the operation of the car park and allocation and management of storage lockers.
- Encourage inclusive networks and treat others with respect and fairness
- The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and escalating maintenance issues where necessary.
- Understanding and navigating the customer portal to ensure information is provided to residents, and that information displayed remains current and relevant.
- Responsible for carrying out daily Health and Safety and Security checks, (after initial training has been given), to ensure the build is clean and free from Health and Safety hazards. To include responsibilities for essential keys audit, filing documents, replenish waiver and other forms/stationary for day colleagues.
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters.
- Proactively suggest ways to improve our business and encourage others to share ideas
- Resolve issues by providing high quality solutions
- To provide courteous, professional, efficient service at all times, as per the Company’s standards. To ensure that guests are offered a service that catered towards their individual needs.
What you bring
microsoft office
property experience
communication
problem solving
english
pro‑active
- A sense of humour and plenty of energy and enthusiasm.
- Excellent communication and interpersonal skills displaying understanding of residents’ needs.
- Well-groomed and of smart appearance.
- Previous experience in residential property (private rented preferred), hospitality or customer service sectors is essential.
- Problem solving, well organised and ability to work well under pressure.
- High standard of written and spoken English, additional language skills are of benefit.
- To have a comprehensive knowledge and capability to perform all duties and tasks in the assigned place of work.
- Good level of computer literacy using Microsoft Word, Excel and Outlook.
- Must be pro-active and able to use initiative in order to enhance the building reputation and make the community the best available.
- Confident in making decisions appropriate to the role
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- 2nd – 6th june – shortlisting
- 9th – 13th june – screening calls
- 19th june – assessment day
- 23rd – 27th june - second stage interviews
- 4th august – start date
Information not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in the 1980s
Year Established
The company played a key role in transforming London's Canary Wharf area into a global business hub.
- A pioneer in urban regeneration, it played a key role in transforming the former docklands into a global business hub.
- Renowned for delivering high-quality office spaces, residential properties, and integrated mixed-use developments.
- Works with both private and public sectors, managing complex large-scale projects from conception to completion.
- Has a reputation for pushing architectural boundaries with innovative designs, including iconic skyscrapers.
- Its portfolio includes award-winning developments and buildings that define the skyline of London.
- Engaged in sustainable urban development and creating vibrant, thriving communities.
- We are ambitious, driven by a passion to create the best places to live, work and play.
- We pride ourselves on our long-term commitment to creating value for our stakeholders.
- Our team is collaborative, and we value diversity of thought and perspective.
- We are a people-first organization, ensuring we foster a healthy and vibrant work environment.
- We aim to lead by example in sustainability and environmental responsibility.
Net Zero by 2030
Carbon Emissions Target
Achieving zero carbon emissions across all operations by 2030.
40% Energy Reduction
Energy Consumption Target
Reducing energy consumption by 40% across the entire estate by 2030.
55% CO2 Reduction
Emissions Achieved
Already reduced CO2 emissions by 55% over the past five years using energy-efficient technologies.
- Increased green spaces, with 25% of the estate dedicated to outdoor space.
- Building with sustainability at its core, including green roofs, waste reduction, and eco-friendly materials.
40%
Gender Board Representation
The board composition includes 40% women, reflecting a commitment to gender balance.
- Introduction of a gender pay gap reporting initiative and transparency on pay scales.
- Ongoing diversity training and development programs to foster inclusive leadership.
- Specific initiatives targeting career progression for women and underrepresented groups.
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