IT Analyst - Compute and Storage

Description

• Ensure compliance with SLAs, governance, security, and audit requirements.
• Provide expert-level support for compute and storage infrastructure (servers, SAN/NAS, and Azure).
• Identify recurring problems and implement long-term solutions to improve reliability.
• Drive service enhancements and automation initiatives.
• Contribute to continuous improvement through feedback, mentoring, and process optimisation.
• Deliver outstanding customer service through clear, professional communication.
• Act as the primary escalation point for complex issues, ensuring timely resolution and service continuity.
• Collaborates effectively across support tiers, fostering knowledge sharing and service continuity.
• Maintains a structured approach to documentation and troubleshooting.
• Collaborate with support tiers and cross-functional teams to streamline escalation and share knowledge.
• Support disaster recovery planning and service continuity testing.
• On-time delivery of changes and project milestones.
• Adoption of automation and service improvements.
• Monitor and optimise infrastructure performance, capacity, and cost.
• Maintain accurate documentation and contribute to knowledge base improvements.

Requirements

• Experience with ITIL frameworks (V3/V4) and ITSM tools (e.g., ServiceNow).
• Knowledge of networking concepts (DNS, DHCP, TCP/IP).
• Degree in IT or equivalent industry experience.
• Good working knowledge of virtual infrastructure (VMware, Azure AVD).
• Communicates with clarity, empathy, and professionalism under pressure.
• Proven experience in enterprise infrastructure environments, particularly with Microsoft technologies (Windows Server 2016/2019/2022, Azure, Active Directory, Entra ID).
• Experience with Azure-focused solutions, automation, and infrastructure deployments.
• Strong understanding of compute and storage platforms, including backup technologies.
• Mean Time to Resolve (MTTR).
• Strong customer service and stakeholder engagement abilities.
• Demonstrates ownership and accountability, resolving complex issues independently.
• Accuracy and completeness of documentation.
• Infrastructure availability and resilience.
• Logical and analytical approach to problem-solving.
• Experience in global infrastructure support roles, working to SLAs.
• Customer Satisfaction (CSAT) scores.
• Experience working in global, matrixed organisations.
• Agile working
• Excellent verbal and written communication skills.
• Applies analytical thinking and sound decision-making in challenging scenarios.
• Professional certification in Azure or related technologies.
• SLA compliance (timely resolution and escalation).
• Ability to work under pressure and manage priorities effectively.

Benefits

• Career mobility options
• Critical illness and compassionate leave
• Group term life insurance, and Group medical insurance coverage
• Short and Long-term global employment opportunities
• Paternity Leave

Training + Development

Interview process

Visa Sponsorship

Security clearance