Residential Property Administrator (8-Month Contract) - North York

Description

• Offer technical support to tenants and staff.
• Ensure tenant adherence to Landlord and Tenant Board (LTB) payment plans.
• Ensure timely receipt of executed lease documents.
• Arrange the setup of new tenant utility accounts.
• Manage additional charges (e.g., parking, lockers) and update rentable items.
• Process applications, including employment verification, landlord references, and credit checks.
• Provide accounts receivable updates to Property Managers and site staff.
• Respond to maintenance requests and communication tickets as needed.
• Deliver outstanding customer service to residents, clients and internal stakeholders. Addressing all concerns within a 24-48 hour period; ensuring the resident/client is satisfied with the outcome; documenting the resolution.
• Prepare and distribute annual tax receipts.
• Input tenant insurance details and provide security codes for portal access.
• Maintain precise electronic filing of all relevant documents.
• Set up approved leases and resident profiles in Yardi; prepare and distribute lease packages.
• Escalate complaints to the appropriate Manager as needed.
• Run and verify monthly rent billings in Yardi; post accurate charges.
• Set up tenant pre-authorized payment (PAP) plans.
• Prepare and distribute weekly collection letters.
• Prepare documents to support due diligence for potential property sales.
• Issue and manage legal notices (e.g., N4, N5, N6, N7).
• Manage tenant notices as approved by the client or Property Manager.
• Submit legal filings (e.g., L1, L2) to the Paralegal in a timely manner.
• Enforce LTB orders and manage collections for past tenants.
• Administers a portfolio of up to 1,000 suites.

Requirements

• Experience with property management software such as Yardi and Property Vista is an asset.
• Experience administering a residential portfolio of a minimum of 500 suites.
• Exceptional communication and relationship-building abilities.
• Strong organizational and time management skills.
• Minimum: High School Diploma (Grade 12/13).
• Preferred: College Degree in a related field.
• Strong knowledge of residential property administration.
• Open to process improvements and change.
• Knowledge of the Residential Tenancies Act.
• Minimum of 2 years of experience in leasing and property administration.
• Proficiency in Word, Excel, PowerPoint, Microsoft Outlook, and property management software.
• Communicate effectively and professionally with residents, clients and colleagues, addressing inquiries and concerns.
• Excellent judgment and decision-making skills.
• Professional demeanor and appearance.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance