Expert Business Process Analyst
Pacific Gas And Electric Company
Analyze, improve, and manage business processes for federal funding compliance
3 days ago ago
$114,000 - $162,800
Intermediate (4-7 years), Expert & Leadership (13+ years)
Full Time
Oakland, CA
Hybrid
Company Size
24,000 Employees
Service Specialisms
Energy Services
Renewable Energy
Grid Modernization
Utility Infrastructure
Power Generation
Electric Transmission
Electric Distribution
Gas Transmission
Sector Specialisms
Electric Utility
Natural Gas
Residential
Commercial
Infrastructure
Energy
Safety
Reliability
Role
What you would be doing
training development
kpi development
process analysis
metrics reporting
project management
quality assurance
- Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting.
- Lead and support Key Performance Indicator development to drive outcome-based goals.
- Develops/delivers end-to-end process training materials to better support business needs and ensure process adoption and consistency.
- Lead and support preparation for Daily, Weekly, and Monthly Operating Reviews.
- Manages cross-functional projects or initiatives.
- Lead action tracking and follow-up, ensuring effective resolution.
- Analyze existing business processes to identify areas for improvement and increased efficiency.
- Metrics and Reporting: Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports.
- Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues.
- Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements. Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews to identify and quantify issues and recommend solutions.
- Influence skills to effectively gain buy in from leaders inside and outside of the department.
- Lead and deliver accurate and timely routine and event-based award reporting requirements.
- Lead and support ad-hoc activities in a dynamic environment.
- Works with and leverages relationships across PG&E to develop innovative process solutions to address complex business issues. Presents findings and proposed recommendations to leaders.
- With support, prioritize competing activities and maintain focus on driving key strategic outcomes.
- Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues and recommends improvements.
What you bring
project management
lean six sigma
microsoft office
data analysis
bs business
process reengineering
- Project management and change management skills to lead large and complex projects working with cross-functional teams.
- Experience supporting business process reengineering to improve the administration of complex federal funding programs, such as loans and grants.
- Knowledge and understanding of key process drivers affecting business results.
- 6 years of related or equivalent experience.
- Humility, intellectual curiosity, and a growth mindset.
- Broad expertise in business process, root cause process improvement and data analysis concepts, methods and techniques.
- Advanced skills in Microsoft Office, Project, Visio or similar software.
- Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs.
- Lean Six Sigma (LSS) Green Belt or Black Belt.
- Adaptable to changing business conditions and ambiguity.
- Demonstrated experience documenting processes and submitting reporting requirements in a timely manner.
- Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience.
- Creative problem-solving skills to develop process solutions.
- Graduate degree in Business Administration, Public Policy, Energy Systems, Energy Policy, or related fields.
- Organizational, prioritization and multi-tasking skills.
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Interview process
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Company
Overview
1905
Year Founded
The company was established in 1905, marking its long-standing presence in the energy sector.
16M
People Served
The company provides energy services to over 16 million individuals across Northern and Central California.
- Focus on delivering safe, reliable, and affordable electricity and natural gas to a diverse customer base.
- Operations span from energy generation, transmission, and distribution to customer service and renewable energy solutions.
- Heavily involved in the development of green energy sources, including solar and wind power.
- Maintains a key role in maintaining the region’s energy grid and supporting sustainable growth.
- Pioneered energy efficiency programs to help reduce consumption and minimize costs for customers.
- Recognized for innovation in grid modernization and integration of clean energy into California’s power mix.
- Faced challenges, including natural disasters like wildfires, which have shaped its operations and future strategies.
- Remains a cornerstone of California's energy sector, continuously working to improve and modernize the grid.
- Safety is prioritized above all.
- Accountability is expected of everyone.
- Integrity, transparency, and humility guide actions.
- Customer service is a primary focus.
- Change, innovation, and continuous improvement are embraced.
- Diversity and inclusion are valued.
- Communication involves speaking up, listening, and following through.
- Success is achieved through collaboration and partnership.
- Teamwork and unity are emphasized.
100% GHG-Free
Electricity Supply
Delivering entirely greenhouse gas-free electricity in 2023.
3M EVs
Electric Vehicle Fueling
Aim to fuel 3 million electric vehicles annually by 2030.
58M CO2
CO2 Reduction Target
Expected reduction in CO2 emissions from electric vehicle use by 2030.
2,100 MW
Battery Storage
Total battery storage deployed as of April 2024.
- Targeting net zero greenhouse gas emissions by 2040.
- Aiming for a 70% renewable energy power mix by 2030.
- Planning to blend 15% renewable natural gas in pipelines by 2030.
- Targeting 48 million metric tons of lifecycle emissions reductions via efficiency and electrification by 2030.
- Committed to becoming climate-positive by 2050.
18-year streak
Corporate Equality Index
Consistently achieved a perfect score on the Human Rights Campaign's Corporate Equality Index for 18 consecutive years.
Nine-year 100%
Disability Equality Index
Maintained a perfect score on the Disability Equality Index for nine consecutive years.
26% women
Workforce composition
Approximately 26% of the workforce are women among ~28,000 employees.
50% minorities
Diverse workforce
Over half of the workforce identifies as a minority.
- Middle management: 34% women; senior management: 42% women; executive officers: 50% women.
- Employee resource groups: 11 groups supporting diverse communities including Women, LGBTQ+, veterans, disabilities.
- Annual DEI awards and partnerships with Society of Women Engineers, National Society of Black Engineers, Out & Equal.
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