Expert Business Process Analyst

Description

• Training Content Development and Delivery: May develop and/or deliver end-to-end process training in a one-on-one or group setting.
• Lead and support Key Performance Indicator development to drive outcome-based goals.
• Develops/delivers end-to-end process training materials to better support business needs and ensure process adoption and consistency.
• Lead and support preparation for Daily, Weekly, and Monthly Operating Reviews.
• Manages cross-functional projects or initiatives.
• Lead action tracking and follow-up, ensuring effective resolution.
• Analyze existing business processes to identify areas for improvement and increased efficiency.
• Metrics and Reporting: Develops and tracks business process related metrics. Develops and maintains standard, custom and ad-hoc reports.
• Project Management: May lead projects, determine scope, budget, timeframes, form teams, assign tasks, manage resources and issues.
• Effectiveness and Root Cause Analysis: Evaluates and measures success of various business processes, practices and procedures and identifies opportunities for improvements. Compiles and analyzes data, documents work process and procedures, conducts internal and/or external surveys and interviews to identify and quantify issues and recommend solutions.
• Influence skills to effectively gain buy in from leaders inside and outside of the department.
• Lead and deliver accurate and timely routine and event-based award reporting requirements.
• Lead and support ad-hoc activities in a dynamic environment.
• Works with and leverages relationships across PG&E to develop innovative process solutions to address complex business issues. Presents findings and proposed recommendations to leaders.
• With support, prioritize competing activities and maintain focus on driving key strategic outcomes.
• Quality Assurance: Develops and updates quality standards, monitors quality, identifies issues and recommends improvements.

Requirements

• Project management and change management skills to lead large and complex projects working with cross-functional teams.
• Experience supporting business process reengineering to improve the administration of complex federal funding programs, such as loans and grants.
• Knowledge and understanding of key process drivers affecting business results.
• 6 years of related or equivalent experience.
• Humility, intellectual curiosity, and a growth mindset.
• Broad expertise in business process, root cause process improvement and data analysis concepts, methods and techniques.
• Advanced skills in Microsoft Office, Project, Visio or similar software.
• Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs.
• Lean Six Sigma (LSS) Green Belt or Black Belt.
• Adaptable to changing business conditions and ambiguity.
• Demonstrated experience documenting processes and submitting reporting requirements in a timely manner.
• Bachelor of Science in Business, Statistics, Mathematics or related field or equivalent work experience.
• Creative problem-solving skills to develop process solutions.
• Graduate degree in Business Administration, Public Policy, Energy Systems, Energy Policy, or related fields.
• Organizational, prioritization and multi-tasking skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance