Telecommunications Technician

Description

• Assist in developing implementation plans to upgrade communication systems, emergency plans to deal with catastrophic events, and specification/installation of telephone hardware.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.
• Manage and update the resources within the call management system, including call groups and routing.
• Monitor telephone system performance to assure dependable and uninterrupted operations of telephone communications (performing or coordinating correction of telephone system alarm conditions and identifying and coordinating the replacement of malfunctioning or inoperative equipment).
• Provide training to lower tier personnel and act as their escalation for support related issues and escalate persistent problems and poor vendor response for management visibility and additional resources to resolve issues.
• Process vendor invoices, verify charges are accurate, and apply account coding, working with accounts payable to ensure all invoices are paid in a timely manner.
• Provide “after hours support” when necessary.
• Administer the Genesys systems, voice messaging systems including voice extensions, subscriber mailboxes, backups, reports, and automatic call distribution (ACD) software.
• Support and oversee cellular resources, including service providers, accounts, and cellular hardware to best meet the needs of users.
• Install, configure, maintain, and upgrade components/systems that support various telecommunications systems and applications and perform telecommunications related tasks (executing service moves, adds, changes, and disconnections (MACDs) and coordinating carriers and cabling providers in the repair and restoration of voice circuits).
• Respond to and resolve telephone system and related problems reported by customers by troubleshooting entire communications systems to determine if problem is telephone hardware, software, inside cabling, or carrier circuits.

Requirements

• 3+ years of related experience in a call center or a related field desired
• Intermediate proficiency in Microsoft Word, Excel, and Outlook required
• Work is performed in an office environment and requires the ability to operate standard office equipment.
• Genesys experience required, certification desired
• Knowledge of SIP, PRI, T1, TCP/IP, and Ethernet cabling preferred
• Intermediate proficiency in Zoom required
• Requires prolonged periods of talking/listening.
• Associate's degree in information systems or related field preferred
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

Benefits

• Annual Bonus
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Career growth and development opportunities designed to help you achieve your potential.
• Competitive Pay
• 15 days Paid Time Off + 11 Paid Holidays
• A supportive, inclusive culture where collaboration and creativity thrive.
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Educational Assistance – Tuition Reimbursement up to $5,250
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!

Training + Development

Interview process

Visa Sponsorship

Security clearance