Customer Service Representative

Description

A Customer Service Representative supports the organization by telephone, fax, or email by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This role Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained.

• Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Handles or refers complaints of product or service failure to the appropriate department for investigation.
• Assists in proofreading entered orders and ensures that the correct codes are being applied prior to final confirmation.
• Receives telephone and fax request for price quotations, order changes, adjustments, and cancellations directly from customers.
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s internal CRM/Axapta mainframe system and customer purchase orders.
• Modify quote status once order has been placed to ensure visibility and uniformity among sales team.
• Responds to requests for quotations, lead times, and other information from customers via telephone, email or fax.
• This position routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, etc.
• Perform other related duties and provide back-up support to other group members as assigned by management.
• Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate departments.
• Develops strong customer relationships and relays pertinent order information to customers. Achieves and maintains rapport with customers and works to give them the best possible service.
• Collaborates with the scheduling/production department to make sure that the requested order(s) meet the customer’s expectations.

Requirements

This role is not open for submissions from outside staffing agencies

• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Listening skills and data collection with attention to detail are essential.
• Ability to work full-time, and according to Branch Office needs, Monday through Friday 8AM – 5PM, overtime may be required.
• Associate’s degree from a 2-year college or university preferred; and/or 2+ years related customer service experience preferred. Proficient computer skills and use of Microsoft Office suite.
• Proven working experience in customer service.
• Regular and predictable attendance, safe performance of tasks, and adherence to all safety policies and procedures are essential functions of the job.
• Must be able to multi-task, be organized, efficient, and accurate.
• Ability to calculate discounts, interest, commissions, factions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Benefits

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you experience a non-occupational illness or accident.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

5550 Westfield Dr.

• Quarterly safety bonus opportunities
• Quarterly Incentive Compensation Bonus Plan based on company performance
• Pay range: $18-$20/hr. depending on experienceQuarterly Incentive Compensation Bonus Plan based on company performanceQuarterly safety bonus opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance