Rates Payment Administrator (Fixed-Term)

Description

• Assisting to run client reports as needed
• Generate and update reports
• Investigate bill queries, liaise with councils and other stakeholders to resolve queries
• Process scanned post daily, sort and action as required
• Ensuring all bills validated and on system ready for monthly funding requests
• Check client mailboxes, action emails including processing rate bills, dealing with credits bills, and responding to council or client queries
• Actioning bills in lenses
• Work closely with surveyors and senior surveyors for clients you cover to understand priorities for day / week and managing workload to ensure these can be delivered
• Updating system and council following client’s portfolio changes including apply for rates relief where applicable. Changes are either sent adhoc or via monthly schedule.
• Assisting to reconcile refunds ready for monthly payover
• Assist the wider team with administrative tasks as required
• Data Input into Riverlake system
• Processing all client portfolio changes including updating system, contacting council to confirm changes and applying for rates relief where applicable.
• Process post received to via Iron Mountain portal, moving into Lenses or to client mailbox
• Use rating technology and software to check and verify rate bills
• Assist Business Rates Officers with updating client payment portfolios to ensure that the data is correct, accurate and payments are made on time
• Chasing expected refunds, updating comments on refund tracker so report is ready to send to client by due date
• Downloading bank statement to check for refunds received, adding details to client refund tracker and reconciling refunds.

Requirements

• Accurate and exceptional attention to detail
• Maintains a positive attitude towards routine tasks
• Effective communication and interpersonal skills (written and oral)
• Team player who deals effectively with colleagues and clients
• Business Rates Payment experience (desirable)
• Understands and appreciates the importance of using discretion
• Microsoft Office user

Benefits

• Flexible, responsible and dependable

Training + Development

Interview process

Visa Sponsorship

Security clearance