System Configuration Mgmt. Administrator at Washington Metropolitan Area Transit Authority (Wmata) in Washington, DC | Kablio

Role

Description

configuration management

deployment

desktop support

ticketing

network access

security patching

Assist customers with enterprise system related needs.
Plans for and recommends upgrades, using Metro's enterprise configuration management, operations management, and deployment technologies.
Assists customers on desktop configuration issues.
Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
Packages, tests, updates and deploys the latest versions of applications, using Metro's enterprise configuration management and operations management technologies.
Works with all Service Delivery and Operations support staff.
Provides recommendations for technology infusion and enterprise configuration management and operations management technology upgrades.
Review of a current motor vehicle report
Uses ticketing system to manage work, detailing each case with notes of steps taken.
Configures and manages network resources access for all end-point devices.
Responsible for ensuring that Metro's base image is kept up to date with all necessary patches and cybersecurity standards.
Ensures industry best practices are deployed and optimized for configuration management tools.
Participates in daily operations and acts as a backup for peer technical staff.
Implements desktop and endpoint image management and deployment, using Metro's enterprise configuration management and operations management technologies.
Develops protocols procedures for managing systems configuration using Metro¿s enterprise configuration management operation management and deployment technologies.
Supports hardware installation and configuration.
Performs proactive monitoring, configuration management, and fault resolution.
Analyzes, isolates, and resolves customer issues.
Ensures the delivery and deployment of security patches and/or system updates to data center environments
Verification of education and experience (including certifications and licenses)
Develops scripts, using industry standard scripting environments for desktop and server configuration and operations management.
Maintains hardware and software inventory and ensures licensing compliance.

Requirements

windows os

desktop imaging

software deployment

bigfix

intune

bachelor's

Hands-onexperiencewithdesktopimaging, softwaredeploymentandinventory management.
Skills and/or behavioral assessment
In lieu of degree a high school diploma and an additional four (4) years of experience with the latestversionsofMicrosoft,BigFix,InTune,and/or equivalenttechnologies.Toincludeexperience designing and upgrading of several technologies used to create, manage, update monitor and report on Windows configurations, solid experience with Windows operating systems, and hands-on experience with desktop imaging, software deployment and inventory management.
BachelorsdegreefromanaccreditedcollegeoruniversityinComputerScience orElectrical Engineering.
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
SolidexperiencewithWindowsoperating systems.
Four(4)yearsofexperiencewiththelatest versionsofMicrosoft,BigFix,andInTune and/or equivalent technologies.
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Experiencewithdesigningandupgradingofseveraltechnologiesusedtocreate, manage,update monitor and report on Windows configurations.

Benefits

Personal interview

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminal background check; a conviction is not an automatic bar to employment.
medical examination including drug and alcohol screening for safety‑sensitive positions.
review of a current motor vehicle report.

Company

Overview

Founded 1967

Year Established

The year the Washington Metropolitan Area Transit Authority was created.

90 Stations

Metrorail Stops

Number of stations across the extensive rail network.

100 Miles

Track Network

Total length of Metrorail tracks spanning the region.

WMATA operates the Metrorail, Metrobus, and MetroAccess services, providing essential transportation for millions of commuters annually.
It serves the urban and suburban areas across Washington D.C., Virginia, and Maryland, making it one of the busiest transit systems in the U.S.
The authority also operates an extensive network of Metrobus routes, ensuring that public transport is accessible across a broad geographical area.
MetroAccess offers specialized paratransit services for individuals with disabilities, making transportation accessible for all.
WMATA’s projects include major capital improvements, such as rail station upgrades, new buses, and implementing advanced fare collection technologies.
A key aspect of WMATA's focus is to continually innovate, ensuring the transit system is safe, reliable, and sustainable for future generations.
Unique to WMATA is its commitment to serving not just the daily commuters, but also tourists, government employees, and those attending major events in the region.

Culture + Values

Recruit, hire and retain top talent where individuals feel valued, supported, and proud of their contribution
Engagement, empowerment, and recognition: empower employees, promote collaboration, and continuously improve culture
Professional and technical skill development: invest in staff, expand career pathways and develop next‑gen leaders and technical experts
Implement strategic workforce planning to close talent and skill gaps through recruiting, retraining, and upskilling
Establish employee value proposition to position Metro as a great place to work and increase overall satisfaction
Execute succession planning to ensure business continuity and reduce uncertainty among staff
Create performance evaluation framework that supports engagement and recognition
Develop culture‑change strategy to increase engagement across the organization
Create an innovation incubator to foster creativity and reward ideas that improve safety, efficiency, processes, and reduce silos
Develop internal customer‑service strategy to enable better collaboration and boost external customer service

Environment + Sustainability

7.37b Cost

Zero-Emission Transition Cost

Total lifecycle cost for transitioning to a zero-emission fleet through FY 2055.

35,000 Vehicles

Equivalent Energy Savings

Annual energy savings from the Energy Action Plan, equivalent to removing 35,000 vehicles from the roads.

65m Investment

Energy Action Plan Funding

Total investment in the FY 2025 Energy Action Plan, aiming for significant annual energy and operational savings.

2m Savings

Annual Lighting Savings

Annual savings from Philips LED lighting retrofit since 2013.

Transition to 100% zero‑emission bus fleet by 2042 (accelerated from 2045)
Achieve 100% zero‑emission bus purchases by 2027
Have five of nine bus garages equipped for zero‑emission buses by 2031, first garage operational by 2027, all by 2041
Deploy 10 battery‑electric buses by 2024 as part of pilot and evaluation
Construct modern, efficient facilities following LEED standards
Implement solar carports generating clean energy, featuring LED lighting, security cameras and shaded parking
Pilot sustainability calculator in Trip Planner so riders can see carbon‑footprint reduction

Inclusion & Diversity

42% Female

Employee Diversity

Approximately 42% of the workforce consists of female employees, as reported on LinkedIn.

Recruit and hire a workforce that reflects the community served.
Value the ideas, enthusiasm, and ambition each person brings.
Respect and value employees, recognizing their essential contributions.
Equal-Opportunity Employer: Consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, etc.
Diverse workforce supports world-class transit service.
Ongoing recruitment plans include building diverse candidate pools.

Articles

Procurement and Contracting

Media Relations

MetroAlerts

Role

Description

configuration management

deployment

desktop support

ticketing

network access

security patching

Assist customers with enterprise system related needs.
Plans for and recommends upgrades, using Metro's enterprise configuration management, operations management, and deployment technologies.
Assists customers on desktop configuration issues.
Maintains and promotes awareness and accountability with safety policies and procedures while performing job functions. Promotes a positive safety culture and encourages reporting of safety concerns consistent with our Agency Safety Plan, other regulatory requirements within the Safety Management System and just culture principles.
Packages, tests, updates and deploys the latest versions of applications, using Metro's enterprise configuration management and operations management technologies.
Works with all Service Delivery and Operations support staff.
Provides recommendations for technology infusion and enterprise configuration management and operations management technology upgrades.
Review of a current motor vehicle report
Uses ticketing system to manage work, detailing each case with notes of steps taken.
Configures and manages network resources access for all end-point devices.
Responsible for ensuring that Metro's base image is kept up to date with all necessary patches and cybersecurity standards.
Ensures industry best practices are deployed and optimized for configuration management tools.
Participates in daily operations and acts as a backup for peer technical staff.
Implements desktop and endpoint image management and deployment, using Metro's enterprise configuration management and operations management technologies.
Develops protocols procedures for managing systems configuration using Metro¿s enterprise configuration management operation management and deployment technologies.
Supports hardware installation and configuration.
Performs proactive monitoring, configuration management, and fault resolution.
Analyzes, isolates, and resolves customer issues.
Ensures the delivery and deployment of security patches and/or system updates to data center environments
Verification of education and experience (including certifications and licenses)
Develops scripts, using industry standard scripting environments for desktop and server configuration and operations management.
Maintains hardware and software inventory and ensures licensing compliance.

Requirements

windows os

desktop imaging

software deployment

bigfix

intune

bachelor's

Hands-onexperiencewithdesktopimaging, softwaredeploymentandinventory management.
Skills and/or behavioral assessment
In lieu of degree a high school diploma and an additional four (4) years of experience with the latestversionsofMicrosoft,BigFix,InTune,and/or equivalenttechnologies.Toincludeexperience designing and upgrading of several technologies used to create, manage, update monitor and report on Windows configurations, solid experience with Windows operating systems, and hands-on experience with desktop imaging, software deployment and inventory management.
BachelorsdegreefromanaccreditedcollegeoruniversityinComputerScience orElectrical Engineering.
Criminal Background Check (a criminal conviction is not an automatic bar to employment)
SolidexperiencewithWindowsoperating systems.
Four(4)yearsofexperiencewiththelatest versionsofMicrosoft,BigFix,andInTune and/or equivalent technologies.
Medical examination including a drug and alcohol screening (for safety sensitive positions)
Experiencewithdesigningandupgradingofseveraltechnologiesusedtocreate, manage,update monitor and report on Windows configurations.

Benefits

Personal interview

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

criminal background check; a conviction is not an automatic bar to employment.
medical examination including drug and alcohol screening for safety‑sensitive positions.
review of a current motor vehicle report.

Company

Overview

Founded 1967

Year Established

The year the Washington Metropolitan Area Transit Authority was created.

90 Stations

Metrorail Stops

Number of stations across the extensive rail network.

100 Miles

Track Network

Total length of Metrorail tracks spanning the region.

WMATA operates the Metrorail, Metrobus, and MetroAccess services, providing essential transportation for millions of commuters annually.
It serves the urban and suburban areas across Washington D.C., Virginia, and Maryland, making it one of the busiest transit systems in the U.S.
The authority also operates an extensive network of Metrobus routes, ensuring that public transport is accessible across a broad geographical area.
MetroAccess offers specialized paratransit services for individuals with disabilities, making transportation accessible for all.
WMATA’s projects include major capital improvements, such as rail station upgrades, new buses, and implementing advanced fare collection technologies.
A key aspect of WMATA's focus is to continually innovate, ensuring the transit system is safe, reliable, and sustainable for future generations.
Unique to WMATA is its commitment to serving not just the daily commuters, but also tourists, government employees, and those attending major events in the region.

Culture + Values

Recruit, hire and retain top talent where individuals feel valued, supported, and proud of their contribution
Engagement, empowerment, and recognition: empower employees, promote collaboration, and continuously improve culture
Professional and technical skill development: invest in staff, expand career pathways and develop next‑gen leaders and technical experts
Implement strategic workforce planning to close talent and skill gaps through recruiting, retraining, and upskilling
Establish employee value proposition to position Metro as a great place to work and increase overall satisfaction
Execute succession planning to ensure business continuity and reduce uncertainty among staff
Create performance evaluation framework that supports engagement and recognition
Develop culture‑change strategy to increase engagement across the organization
Create an innovation incubator to foster creativity and reward ideas that improve safety, efficiency, processes, and reduce silos
Develop internal customer‑service strategy to enable better collaboration and boost external customer service

Environment + Sustainability

7.37b Cost

Zero-Emission Transition Cost

Total lifecycle cost for transitioning to a zero-emission fleet through FY 2055.

35,000 Vehicles

Equivalent Energy Savings

Annual energy savings from the Energy Action Plan, equivalent to removing 35,000 vehicles from the roads.

65m Investment

Energy Action Plan Funding

Total investment in the FY 2025 Energy Action Plan, aiming for significant annual energy and operational savings.

2m Savings

Annual Lighting Savings

Annual savings from Philips LED lighting retrofit since 2013.

Transition to 100% zero‑emission bus fleet by 2042 (accelerated from 2045)
Achieve 100% zero‑emission bus purchases by 2027
Have five of nine bus garages equipped for zero‑emission buses by 2031, first garage operational by 2027, all by 2041
Deploy 10 battery‑electric buses by 2024 as part of pilot and evaluation
Construct modern, efficient facilities following LEED standards
Implement solar carports generating clean energy, featuring LED lighting, security cameras and shaded parking
Pilot sustainability calculator in Trip Planner so riders can see carbon‑footprint reduction

Inclusion & Diversity

42% Female

Employee Diversity

Approximately 42% of the workforce consists of female employees, as reported on LinkedIn.

Recruit and hire a workforce that reflects the community served.
Value the ideas, enthusiasm, and ambition each person brings.
Respect and value employees, recognizing their essential contributions.
Equal-Opportunity Employer: Consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, etc.
Diverse workforce supports world-class transit service.
Ongoing recruitment plans include building diverse candidate pools.

Articles

Procurement and Contracting

Media Relations

MetroAlerts