Apprentice Field Service Engineer

Description

• Assist in documenting service activities, including photos and detailed descriptions of work performed.
• Assist Field Service Engineers in responding to customer support requests.
• Support disassembly, inspection, and repair processes under supervision.
• Observe and practice diagnosing mechanical, hydraulic, and electrical issues in corrugating and box-making machines.
• Train alongside experienced technicians to interpret prints, specifications, manuals, and work orders.
• Participate in the setup and installation of new equipment, including coordination with riggers and millwrights.
• Report equipment issues, material needs, or safety concerns to supervising technicians or management.
• Arrange travel for assigned customer site visits, including flight, lodging, and rental car reservations, in accordance with company policy. Prepare and submit documentation for invoicing and expenses per established procedures
• Engage in structured learning activities, including technical training modules and performance evaluations.
• Shadow technicians during operator training sessions to understand machine functionality and maintenance procedures; assist with supervised training activities.
• Support operations as needed to maintain workflow and meet schedules and quality standards.

Requirements

• Lifting/physical requirements: Regularly required to sit, stand, bend, and kneel for long periods. Required to walk, talk and/or hear. Frequently lift and/or move 30-50 pounds.
• Strong attention to detail and commitment to safety.
• Education: High school diploma or equivalent required
• Positive attitude and adaptability in dynamic environments.
• Excellent communication and teamwork skills.
• Basic mechanical and electrical understanding.
• Experience: No prior field experience required; mechanical aptitude or vocational training required.
• Company-provided STD and LTD
• Learn to install electrical and hydraulic connections, perform leveling and alignment checks, and verify machine operation.
• Willingness to learn and take direction from experienced professionals.

Benefits

• Excellent Wellness Benefits (Medical, Dental, Vision & 401K Matching)
• Company-Provided Life Insurance and AD&D
• Tuition Reimbursement Program
• Paid time off: vacation, sick leave (granted at the beginning of the year).
• Parental Leave
• Behavioral health support
• Travel: High volume business travel nationwide with little to no advance notice
• 15 holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance