Compliance Planner

• Delivering high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate
• Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
• Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Assisting in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements
• Maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

• NVQ2 in Customer Service or Business Administration (or similar)
• Proven experience of working to deadlines and prioritising work loads in a fast paced environment
• Working knowledge of relevant regulations, legislation and good practice
• Recent experience in a similar role
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential
• Wellbeing support and tools
• Excellent interpersonal and customer care skills

£29,794 - £31,362 per year

• Employee Advice Service including counselling
• Role salary is £27,605 with an additional policy allowance of £2,189 per annum (rising to £29,058 with an additional policy allowance of £2,304 per annum after 12 months, subject to satisfactory performance)
• Voluntary health plans
• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• Employee discounts
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Cycle to Work scheme
• Employee recognition scheme