Service Coordinator Dispatcher

Description

• Generate Time and Material quotes, submit material requisitions, and finalize service summaries accurately and on time
• Coordinate and dispatch Field Service Technicians efficiently, adjusting schedules in real-time as new service calls arise
• Provide ongoing support to technicians and customers throughout the service process
• Manage logistics for emergency response—this includes frequent changes to technician schedules and ensuring geographic efficiency
• Schedule all maintenance contract customers and maintain accurate service logs
• Answer and prioritize incoming service calls, responding directly or redirecting appropriately
• Support and promote the customer service team's goals and commitment to fast, reliable support

Requirements

• Strong organizational and time management skills—you know how to keep priorities straight and tasks moving
• Excellent written and verbal communication skills with a professional, customer-first approach
• Proven ability to multitask in a fast-paced, high-pressure environment while maintaining strong attention to detail
• A solutions-focused mindset with the ability to troubleshoot issues, think critically, and collaborate to find the best outcome
• 2+ years of experience in administrative support, dispatching, or a customer service-focused role

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance