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Customer Success Manager
Ge Vernova
Lead customer success for utility/energy clients, ensuring value from GE Vernova Grid Software.
11d ago
$129,600 - $162,000
Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Rhode Island, United States
Office Full-Time
Company Size
76,800 Employees
Service Specialisms
Energy Services
Digital Solutions
Sustainability
Smart Grid Technologies
Consulting
Sector Specialisms
Power
Gas Power
Steam Power
Nuclear
Hydro Power
Wind
Onshore Wind
Offshore Wind
Role
What you would be doing
escalation management
root cause
product knowledge
solution adoption
health monitoring
business reviews
- Act as the first point of escalation for customer issues, coordinating with cross-functional teams to ensure timely and satisfactory resolution.
- Translate complex technical features into business value and ensure alignment with customer goals and desired outcomes.
- Build strong executive and operational relationships within customer organizations, positioning GE Vernova as a trusted partner.
- Partner with Support, Engineering, and Product teams to prevent recurrence and enhance the customer experience.
- Coordinate cross-functional efforts to address customer challenges and enhance the overall experience.
- Collaborate with customers to understand their operational use cases and ensure proper solution adoption, configuration, and utilization.
- Lead regular check-ins, business reviews, and success planning sessions with customers.
- Develop and maintain deep product knowledge across GE Vernova’s Grid Software portfolio.
- Help lead Root Cause Analysis (RCA) efforts following critical issues or escalations, ensuring learnings are captured and applied to standard work to drive continuous improvement.
- Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives.
- Monitor customer health, proactively identifying risks to retention and opportunities for expansion.
- Support renewals by demonstrating value delivered and ensuring customer satisfaction.
- Drive successful customer outcomes by aligning internal resources to deliver value and results across the customer lifecycle.
- Act as the internal voice of the customer, channeling feedback to Product, Engineering, Support, and other internal stakeholders.
- Contribute to the development of best practices and scalable customer success strategies.
What you bring
leadership
communication
project management
7+ yrs
technical acumen
bachelor's
- Strong interpersonal and leadership skills.
- Strong oral and written communication skills.
- Ability to document, plan, market, and execute programs.
- Demonstrated ability to lead programs / projects.
- Demonstrated ability to analyze and resolve problems.
- Established project management skills.
- 7+ years of experience in customer success, account management, or technical consulting—preferably within the energy, utilities, or enterprise software sectors.
- Strong technical acumen with the ability to quickly learn and articulate complex software solutions.
- Bachelor’s degree in Engineering, Computer Science, Business, or a related field
- Work From Home within a major market in the Eastern Region of the United States of America.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- employment offer contingent on successful drug screen.
Company
Overview
April 2024
Founded
The company emerged from the spin-off of GE's energy units in April 2024.
>$10B Quarterly Revenue
Revenue Growth
Achieves over $10 billion in quarterly revenue, driven by demand for power infrastructure and digital solutions.
$3B
Wind Turbine Backlog
Maintains a significant backlog in wind turbine orders, reflecting strong market demand.
25%
Global Electricity Supply
Contributes to generating 25% of the world’s electricity through its installed turbines and grids.
- Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings.
- Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies.
- On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects.
- Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain.
- Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure.
- Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.
- Relentlessly focused on advancing the world’s transition to cleaner, more sustainable energy.
- Believes in working with customers, partners, and communities to create innovative energy solutions that make a meaningful difference.
- Prioritizes excellence, integrity, and accountability in everything they do.
- Committed to driving real change through technology and partnerships that will transform the global energy landscape.
2050 target
Net zero commitment
Committed to achieving net zero carbon emissions by 2050.
- Focused on reducing emissions through advanced energy technologies.
- Maximizing use of renewable energy sources and leveraging digital solutions for energy efficiency.
- Solutions aim to decarbonize industries and help customers meet their sustainability goals.
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