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Service Administrator
Empire Roofing, Inc.
Admin support for service ops: work orders, billing, docs, and customer communication.
6d ago
Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Sunrise, FL
Field
Company Size
500 Employees
Service Specialisms
Roofing Services
Commercial Roofing
Residential Roofing
Roof Maintenance
Roof Repair
Sector Specialisms
Commercial
Industrial
Office
Retail
Institutional
Healthcare
Energy
Infrastructure
Role
What you would be doing
document control
o&m manuals
database management
work orders
safety reporting
equipment db
- Track and update logs for estimates, change orders, submittals, equipment releases, requests for information and operation and maintenance manuals.
- Assist on close out paperwork for projects.
- Prepare and proof documents and correspondence, including work orders, letters, memos, faxes, transmittals, reports, submittals, transmittals, requests for information, and purchase orders as needed.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Prepare Operation and Maintenance Manuals prior to completion of small service projects, when required.
- Maintain accurate database of all service related files and logs for document control and refrigeration management.
- Schedule or coordinate meetings or appointments.
- Communicate with Service technicians and provide them with paperwork required in the field.
- Fill requests from Servicemen for forms and needed supplies.
- Work independently and within a team on special, nonrecurring and ongoing service projects.
- Will provide administrative support to the Service Group in the day-to-day processing of related paperwork required such as Work Orders, Billings, Proposals, Purchase Orders, Reports, etc.
- Make copies and prints or send out to be processed as needed.
- Identification and reporting of health and safety risks, accidents, incidents, injuries and property damage at the workplace
- Active participation in activities associated with the management of workplace health and safety
- Maintain customer equipment database and contract renewals.
- Follow-up with service technicians to make sure their work orders are opened and closed properly.
What you bring
detail-oriented
problem solving
ms office
bilingual
3 years
construction
- Must exhibit attention to detail and commitment.
- Well organized; Adept at planning work and managing time
- Extreme attention to detail and high level of accuracy
- Commercial Roofing Service experience
- Track record of initiative and establishing priorities, and ownership of work is essential.
- Effective problem-solving ability to research and satisfactorily resolve issues.
- Sound judgment and ability to make decisions
- Must possess excellent communication skills, customer service skills to serve both internal and external customers.
- Outstanding organizational skills, excellent time management, and the ability to multi-task in a fast paced high volume environment.
- Compliance with workplace policies and procedures for risk identification, risk assessment and risk control
- Bilingual English/Spanish
- Excellent Microsoft skills, preferably MS Office (Word and Excel), experience working with Outlook for e-mails, scheduling, etc. a plus.
- Ability to maintain flexible and positive attitude towards assignments.
- Superb communication skills
- Professional demeanor, including refusal to engage in gossip
- Must possess a minimum of three (3) years recent facilities services administrative experience, preferably in the Construction industry.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
1982 Founded
Year of Establishment
The company was established as a small, family-led venture.
$90M Revenue
Annual Sales Figure
Empire Roofing achieves significant revenue in the commercial roofing sector.
13 Offices
Affiliate Locations
Expanded across the Southern U.S. and墨西哥.
300+ Vehicles
Service Fleet Size
Operates a large fleet for emergency response and maintenance.
- Empire Roofing began as a small, family‑led venture with eight roofing professionals.
- Its growth through word‑of‑mouth transformed it into a regional force.
- Headquartered in Fort Worth, it expanded to serve Mexico and other regions.
- Known for tackling major commercial, industrial, office, retail, and institutional projects.
- Offers expertise in built‑up, modified bitumen, single‑ply, architectural metal systems, and elastomeric coatings.
- Operates a dedicated waterproofing division for building envelopes and parking structures.
- Certified as a GAF PlatinumElite™ contractor, offering long‑life roofing systems with strong guarantees.
- Typical projects include re‑roofing major national accounts like American Airlines, CBRE, and Kraft Foods.
- Empire Roofing's journey reflects its commitment to quality, technology, and precision.
- Committed to providing customers with the highest quality roofing services.
- Value integrity and hold themselves to the highest ethical standards.
- Take pride in their work, delivering excellent craftsmanship and customer service.
- Believe in continuous improvement and investing in their people.
- Work together as a team to achieve their goals and deliver superior results.
Net Zero by 2050
Emissions Target
The company aims to achieve net zero carbon emissions by 2050, demonstrating a commitment to long-term sustainability goals.
- Aims to reduce its environmental impact through sustainable roofing practices.
- Utilizes eco-friendly materials and energy-efficient solutions in its projects.
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