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Field Application Engineer II
Generac
Technical support, training, and issue resolution for solar+storage installations.
7d ago
Intermediate (4-7 years)
Full Time
Orlando, FL
Remote
Company Size
9,239 Employees
Service Specialisms
Power Generation
Energy Storage
Backup Power Systems
Renewable Energy Solutions
Energy Management
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
technical training
issue resolution
diagram review
solar installations
product rollouts
installer enablement
- Conduct internal technical training for technical support and service operations personnel.
- Resolve highly technical product-related issues through effective communication over the phone and via email.
- Mentor and support Field Applications Engineer 1s, enabling their professional growth and success.
- Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly.
- Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback.
- Review and provide support for single line diagrams and assist in design related task.
- Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar + Storage installations involving Generac equipment.
- Review training materials, manuals, and other technical content before publication.
- Collaborate with senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction.
- Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar + Storage equipment.
- Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting.
- Conduct training sessions at customer sites, covering design, installation, and other relevant topics.
- Provide technical guidance and support to internal and external sales associates.
What you bring
residential electrical
pv/ess
nabcep
electrical bsc
test equipment
serial comm
- Hands-on experience with residential electrical systems and PV + ESS.
- General proficiency in Microsoft Office products and the ability to quickly adapt to other computer systems for efficient communication and problem-solving.
- Strong time management and organizational skills.
- Solid understanding of residential and commercial electrical systems.
- Ability to read and interpret schematics, with a good understanding of high voltage and measurement equipment.
- Hands-on experience with residential electrical systems and PV + ESS
- Prior experience delivering technical training and mentoring
- Minimum of 2-3 years of work experience as an Applications Engineer, Field Engineer or a technical expert in electrical and solar energy systems.
- Clear and effective communication in English, using proper grammar, to promptly and accurately address customer inquiries.
- Strong knowledge of electrical and solar + storage system codes and compliance regulations.
- NABCEP Certification is desirable.
- Proficiency in Spanish language
- Competency with test equipment such as oscilloscopes, meters and loggers.
- Bachelor of Science in Electrical Engineering or a related Engineering discipline. Alternatively, a valid Electrical Contractor's License and relevant experience will be considered.
- Experience reviewing and interpreting single-line diagrams and system designs
- Intermediate knowledge of serial communications and connected devices.
- NABCEP certifications
- Excellent interpersonal skills with a proven ability to build rapport and establish working relationships with customers, peers, and managers.
- Electrical Contractor’s license is a plus
- Competency with ENC and relevant utility interconnection standards.
- Travel is required, including day trips and regional travel (up to 40%), with occasional out-of-region travel.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Company
Overview
$4.3B Revenue
Annual Income
The company generates over $4.3 billion in revenue annually.
80% US Share
Backup Power Dominance
The company dominates the backup power market, holding about 80% of the US share.
- It began by engineering affordable home standby generators and built its first engine tailored for generator use.
- Its portfolio spans portable units, residential standby systems, large commercial/industrial generators, light towers, power washers, battery storage, and smart-home energy devices.
- Typical projects include outfitting homes for outage resilience, powering construction sites with mobile generators, and deploying microgrid and natural gas generator solutions for commercial clients.
- Innovations include the PWRcell home energy storage line, integration of EV charging and remote monitoring via Mobile Link and Concerto software platforms.
- Generac Gives: a commitment to being a good neighbor and corporate citizen where employees live and work.
- Focus areas include education (especially STEM for underserved youth), first responders, disaster preparedness, veterans & military families, community volunteerism, energy conservation, and clean-energy education & innovation.
- Employee-enabled giving: all full-time employees receive volunteer time off and access to small grants for charities they're involved with.
- Hyper-local impact: philanthropic focus centered on locations where facilities and employees are based.
- Powering Up Education: employees engage in STEM outreach through classrooms, learning events, and facility tours.
- Generac Volunteers: organized teams participate in activities such as food sorting, shelter refurbishment, and STEM mentoring.
- Generac Community Spirit Awards: recognizing the most active volunteers during National Volunteer Appreciation Week.
$440 M investment
Solar + Battery Initiative
The company is investing up to $440 million in a Puerto Rico solar and battery initiative to power 40,000 homes.
$50 M awarded
Clean-Energy Microgrids
Received a $50 million award from the DOE's GRIP program to implement clean-energy microgrids at approximately 100 California water-utility sites, with at least 55% located in disadvantaged communities.
55% in disadvantaged communities
Clean-Energy Microgrids
Implementing clean-energy microgrids at 100 California water-utility sites, with a focus on serving at least 55% in disadvantaged communities.
409 kW solar
Net-Zero Microgrid
Supported a net-zero microgrid at Hotel Marcel, featuring a 409 kW solar installation and 1,012 kWh storage capacity.
- Partnership with DOE on Puerto Rico solar + battery initiative (up to $440 M investment for 40,000 homes)
- Awarded $50 M (via DOE GRIP) for clean-energy microgrids at ~100 California water-utility sites, at least 55% in disadvantaged communities
- Supported microgrid at Hotel Marcel (net-zero, 409 kW solar, 1,012 kWh storage)
- Distributing zero-emissions hydrogen fuel-cell generators in North America via partnership with EODev
- Generac Mobile® lighting towers reduce fuel consumption by up to 75% vs. traditional models via hybrid/battery and LED innovation
- Net-zero target not explicitly stated in publicly available sources
- The 2023 ESG report notes ESG integration but includes no specific DEI goals or gender breakdown.
- Public materials provide no data on female/male workforce percentages, leadership gender representation, diversity recruitment, or retention metrics.
- Neither generac.com nor LinkedIn pages disclose strategic DEI targets or outcomes.
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