Accurately and effectively communicate with Regional Service Managers and Product Managers concerning service requirements to ensure customer satisfaction.
Follows established departmental and other required procedures.
Understanding and incorporating safety regulations within the work environment
May lead a group of Field Service Technicians and assign responsibilities accordingly.
Contributes to a favorable working climate within Oshkosh Corporation through a friendly manner and cooperative attitude in dealing with other employees and customers.
Meet with service administrators, warranty clerks and administrators and product line teams to discuss problems.
Plans and schedules work activities to complete assignments in their order of priority and to make the most effective use of time.
Fulfills these requirements in a timely manner.
Discuss and guide service personnel problems and conflicts so they can be resolved.
Review and approve expense reports, warranty follow up, and department requirements to ensure department efficiency and better departmental communications.
Requirements
field service
problem solving
team leader
bachelor's degree
driver's license
travel 35%
Process driven induvial with experience in maintaining shop workflow.
Valid driver’s license must be maintained at all times.
Experience as a Field Service Technician.
Ability to troubleshoot, test, repair, and service equipment.
Excellent problem-solving capabilities.
Ability to travel up to 35% of the time.
High School Diploma or GED and six (6) or more years of relevant experience; or previous contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Ability to prioritize.
Experience as a team leader.
Ability to lift up to 35 lbs.
This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
Verbal and written communication skills.
Understanding of equipment functionality and characteristics.
Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
Problem solve and react to problems in a timely manner.
Experience mentoring others.
Ability to adapt to a fast-paced work environment.
Bachelor's degree
Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
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Company
Overview
1969 Founded
Year of Establishment
The company was established in 1969, marking the beginning of its legacy in the access industry.
World-Tallest Boom
Record-Breaking Innovation
The company has developed the world's tallest self-propelled boom, showcasing its commitment to innovation in aerial lifts.
First Electric Scissor Lift
Pioneering Technology
Introduced the first all-electric scissor lift, setting a new standard for efficiency and sustainability.
2006 Acquisition
Corporate Expansion
Acquired by Oshkosh Corporation in 2006, expanding its global reach and capabilities.
Pioneered the access industry with boom lifts and scissor lifts, driving safety and productivity innovations.
Evolved into a global brand offering electric, engine-powered and hybrid aerial platforms, telehandlers and mast lifts.
Products serve diverse sectors—construction, agriculture, industrial maintenance, warehousing and concrete work.
Manufactures in both the U.S. and internationally, with a lifecycle focus including training, parts and support.
Serves contractors on steel erection, concrete placement and facility jobs with tailored access solutions.
Culture + Values
We are committed to the safety of our employees, customers, and the communities we serve.
We act with honesty and adhere to the highest ethical standards in all we do.
We drive innovation to create value and provide solutions for our customers.
We strive to exceed customer expectations and create lasting relationships.
We are committed to continuous improvement and operational excellence in everything we do.
Environment + Sustainability
Net-Zero by 2050
Carbon Emissions Goal
Aimed to remove all carbon emissions by the year 2050.
Committed to reducing environmental impact through energy efficiency, waste reduction, and sustainable manufacturing practices.
Focus on designing energy-efficient products and reducing carbon footprints in production processes.
Utilizes renewable energy sources and has implemented waste diversion programs across facilities.
Focused on reducing water usage in manufacturing operations.
Inclusion & Diversity
Increasing Women in Leadership
Gender Diversity Metric
The company reports ongoing progress in elevating women to leadership positions, reflecting a strong commitment to gender equality.
Committed to building an inclusive culture where diverse perspectives are valued.
Has set clear goals for increasing diversity in leadership roles.
Actively recruits diverse talent and fosters an inclusive work environment.
Tracks diversity and inclusion metrics and works to enhance representation at all levels.