Service Supervisor

Description

• Accurately and effectively communicate with Regional Service Managers and Product Managers concerning service requirements to ensure customer satisfaction.
• Follows established departmental and other required procedures.
• Understanding and incorporating safety regulations within the work environment
• May lead a group of Field Service Technicians and assign responsibilities accordingly.
• Contributes to a favorable working climate within Oshkosh Corporation through a friendly manner and cooperative attitude in dealing with other employees and customers.
• Meet with service administrators, warranty clerks and administrators and product line teams to discuss problems.
• Plans and schedules work activities to complete assignments in their order of priority and to make the most effective use of time.
• Fulfills these requirements in a timely manner.
• Discuss and guide service personnel problems and conflicts so they can be resolved.
• Review and approve expense reports, warranty follow up, and department requirements to ensure department efficiency and better departmental communications.

Requirements

• Process driven induvial with experience in maintaining shop workflow.
• Valid driver’s license must be maintained at all times.
• Experience as a Field Service Technician.
• Ability to troubleshoot, test, repair, and service equipment.
• Excellent problem-solving capabilities.
• Ability to travel up to 35% of the time.
• High School Diploma or GED and six (6) or more years of relevant experience; or previous contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
• Ability to prioritize.
• Experience as a team leader.
• Ability to lift up to 35 lbs.
• This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
• Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
• Verbal and written communication skills.
• Understanding of equipment functionality and characteristics.
• Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files.
• Problem solve and react to problems in a timely manner.
• Experience mentoring others.
• Ability to adapt to a fast-paced work environment.
• Bachelor's degree
• Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance