Guest Services Agent

Description

The Guest Services Agent handles all guest interactions with hospitality and professionalism, resolves complaints, and answers inquiries about services, hours, events, and directions. Responsibilities also cover efficient check‑in/check‑out, reservation management, audit procedures, mail and package processing, luggage storage coordination, and basic in‑room tech troubleshooting.

You will support valet parking and lobby coverage during high volume periods or staff absences, work closely with valet staff to manage guest vehicles and deliveries, and perform other duties as required to ensure a seamless guest experience.

• Build and maintain relationships with guests and vendors
• Deliver high‑level hospitality, resolve guest complaints, and answer service inquiries
• Manage check‑in/check‑out, reservations, and audit procedures efficiently
• Process mail, packages, and luggage; coordinate storage and retrieval
• Support valet parking, lobby coverage, and in‑room tech troubleshooting
• Provide flexible coverage during high volume or staff absences
• Use AI tools responsibly, ensure accuracy, and disclose AI assistance per company policy

Requirements

Candidates need a high school diploma or equivalent; hospitality or related college courses are preferred. Proficiency in MS Project, Outlook, Word, Excel, and Windows, excellent communication, organization, and multitasking skills, and a professional, team‑oriented work ethic are essential. Flexibility to work weekends, holidays, and overnight shifts is required.

This role may involve AI tools for research, analysis, content creation, design, reporting, or operational efficiency. Employees must use AI responsibly, adhere to company policies and data privacy laws, review outputs for accuracy, disclose AI assistance, and never present AI‑generated work as solely their own. Applications should be submitted through the posting link with a resume and required documents; only candidates under consideration will be contacted.

• High school diploma required; hospitality coursework preferred
• Proficient in MS Office (Project, Outlook, Word, Excel) and Windows
• Strong oral/written communication, organization, and multitasking abilities
• Ability to work weekends, holidays, and overnight shifts

Benefits

Are you passionate about supporting guests? Our dynamic portfolio seeks a customer‑focused team player to build meaningful relationships with guests and vendors. This role offers fast‑paced learning opportunities and the chance to enhance the guest experience.

At Onni, your health is a priority. Choose from PPO, HSA, or HMO plans at no cost or at $18, $44, or $112 per pay period. Additional perks include three weeks of PTO, up to $1,000 annual education allowance, a referral program, free onsite parking or commuting support, a residential housing discount after one year, and friends and family rates at our hotel properties.

The position offers an hourly salary range of $23‑$24. Onni provides a comprehensive benefits package and a supportive work environment aligned with its commitment to employee well‑being.

• Salary $23‑$24 per hour with comprehensive health benefits, PTO, education allowance, referral program, parking, housing discount, and friends/family hotel rates

Training + Development

Interview process

Visa Sponsorship

Security clearance