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Customer Service Support Operations

Wilson Parking Australia

Provides efficient parking solutions across Australia, offering a variety of parking services.

Office-based customer service support for car park clients in Brisbane

5 days ago ago

Junior (1-3 years)

Full Time

Brisbane, Queensland, Australia

Onsite

Company Size

2,000 Employees

Service Specialisms

Parking Management

Car Park Solutions

Facility Management

Sustainability Services

Maintenance Services

Technology Solutions

Smart Parking

Asset Management

Sector Specialisms

Commercial

Transport

Role

Description

Requirements

customer service

work eligibility

teamwork

communication

computer literacy

independent

Previous customer service experience (ideally in office environments, call centres, or client service roles)
Eligibility to work in Australia
A genuine passion for delivering excellent customer service
The ability to work independently and as part of a team
Strong written and verbal communication skills
Computer literacy and confidence using email and office systems

Benefits

Free parking while working

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

national police check required

Company

Overview

Since 1962

Year Established

Operated continuously since its inception, providing reliable parking solutions for over six decades.

Over 300 Facilities

Locations Operated

Maintains a wide network of parking facilities across major urban areas, ensuring accessibility and convenience.

Known for innovation in parking services.
Offers both traditional and smart parking solutions.
Delivers convenient and reliable parking options using cutting-edge technology.
Caters to short-term and long-term parking needs for residential, business, and retail sectors.
Focuses on strategic site selection with premium locations in high-traffic urban areas.
Leads in providing on-street and off-street parking solutions with ease of access as a priority.

Culture + Values

Integrity – 'Do what’s right, not what’s easy'
Leadership – 'Demonstrating leadership is every person’s responsibility'
Customer – 'Every customer counts'
Innovation – 'Change that adds value'
Care – People, customers and communities matter
Accountability – Ownership is every person’s responsibility

Environment + Sustainability

25% Reduction

Power-saving Lighting

Lighting units designed to reduce energy consumption by a significant margin through power-saving innovations.

86% Efficiency

LED Lighting Retrofit

LED retrofit upgrade achieves exceptional energy efficiency, making it a standout solution for sustainability efforts.

>100,000 kWh Saved

Annual Energy Savings

Annual energy savings per site from LED lighting retrofits, demonstrating tangible environmental benefits.

$3.2M Project

Smart EV Chargers Trial

Adelaide CBD project deploying smart electric vehicle chargers with grid-responsive capabilities.

Electric vehicle charging points installed across major cities
Touch-free parking removing the need for paper tickets
Wayfinding systems to reduce fuel consumption
ISO‑aligned WHSE policy with resource‑efficient use of energy, water, consumables and waste‑hierarchy disposal

Inclusion & Diversity

Equal opportunity irrespective of age, cultural background, physical ability, race, religion, gender, or sexual orientation
Celebration of workforce diversity and variety of experience
Commitment to close employment gap for Aboriginal and Torres Strait Islander peoples
Reconciliation actions: Indigenous‑catered events, traditional land acknowledgments, Welcome to Country and cultural talks
Building workforce representative of community, supporting Aboriginal and Torres Strait Islander employment and career opportunities

Articles

Wilson Parking Careers

Parking Solutions

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