VRF & Ductless Technical Support Representative

Overview

Provide technical support and training for VRF & ductless HVAC systems

Key Responsibilities

• installation
• maintenance
• repair
• jobsite visits
• ticket management
• data analysis

Tasks

As a VRF & Ductless Technical Support member, you will perform technical support & training that includes the installation, maintenance, and repair of ductless heat pump systems. You will respond to customer inquiries and service requests promptly and professionally. Additionally, you will collaborate with the technical support lead/trainer for ongoing training and skill development. Conduct jobsite visits to assist contractor with troublesome jobs. Collaborate with manufacturers, the warranty department, and the branch manager regarding requests for unit replacement. Escalate to the Lead Technician for approval when necessary. Collect all required data and information on Ductless unit replacement requests working with Warranty Department, Branch staff, and Contractors. Collaborate with manufacturers to ensure your product training sessions and certifications are up to date. Provide clear and concise communication to customers regarding service processes and timelines. Completed a comprehensive jobsite report (including pictures, recommendations, and conclusion) Maintain accurate records of service activities, work performed. Manage and track issues using the provided ticketing system. Collect and analyze recorded data from technicians and customers to identify areas of concern. Ensure timely and effective resolution of customer issues to enhance overall satisfaction. Obtain a filled-out jobsite request form from customer or contractor. Diagnose and resolve technical issues reported by customers. Review recorded Data from contractors with RSL lead tech support staff. Always represent Refrigerative Supply in a professional manner. Participate in team meetings, uphold consistent communication, and engage in manufacturer cadence calls to establish and enhance internal communication and collaboration effectively. Participate in ongoing training sessions to stay current with industry trends and product updates. Participate in regular training sessions to enhance your technical skills and product knowledge.

Requirements

• journeyman
• 5+ years
• troubleshooting
• ductless
• microsoft office
• travel

What You Bring

Ability to travel. Excellent initiative, and interpersonal communication skills. Understand basic inventory, warehousing, and stocking procedures. Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada. Must have demonstrated HVAC-related troubleshooting skills. Must have excellent knowledge of Ductless systems design and application. RSL Vision Journeyman certificate required or equivalent. Minimum of 5 years of HVAC technical experience. Must be able to use a computer and all software (web-based or otherwise) provided by management and our suppliers. Examples include Microsoft Office and PowerPoint presentations, manufacturer/supplier programs, and websites. Demonstrated ability to influence the market at key levels. Work efficiently in a fast-paced work environment. Ability to handle multiple tasks, energetic and self-motivated.

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Benefits

The target salary range for this position is $85,000 - $100,000 CAD. The pay range for this position is a general guideline only. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data. Great Place to Work Training and Development Jobsite Visit At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious “Great Place to Work” certification for four consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best. -Protect your future with our Pension Plan. -Annual Bonus Program -Access a 24/7 Employee Assistance Program. -3 personal obligation days. -Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth. -3 weeks vacation. -Stay healthy with our rich benefits package. -Wellness Account.

About refrigerative supply limited

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