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Field Service Engineer
Cnh
Drive resolution of product issues, train dealers, and grow after‑sales service.
2d ago
Junior (1-3 years)
Full Time
Nagpur, Maharashtra, India
Field
Company Size
35,850 Employees
Service Specialisms
Agricultural machinery manufacturing
Construction equipment manufacturing
Parts & service
Financing
Leasing
Insurance
Digital technologies
Precision technology
Sector Specialisms
Agriculture
Construction
Hay and Forage
Livestock
Vineyards and Orchards
Methane Power Solutions
Small Grains
Municipal
Role
What you would be doing
- Achieve the assigned Parts and Lubes Target.
- Escalating the Technical Concerns to HO with analysis Reports.
- Helping dealers to diagnose the technical concerns reported at the dealership.
- Manage Dealer Service and Asist them on product concerns and parts problems, ranging from availability, identifying to quality customer queries, customer service and develop action plans to eliminate issues recurring.
- Ensure to improve the PDIs & Installations at the dealerships.
- Check Tractors for any concerns/suggestions, road test, and components using testing devices to diagnose the problem in the vehicle.
- Increase the Tractor Reporting at the dealerships thru network & Service activities.
- Increase the Job cards and quality of Job cards at the dealerships.
- Main function is to control, manage and grow total company after sales business. Tasked to increase Parts, Lubes and Service business, increase customer service levels, ensure compliance.
- Ensure the warranty management & coupon utilizations at the dealerships.
- Organizes work by reviewing daily requirements, checking, and gathering supplies. Completes vehicle service requirements Observing and reporting requirements to Dealer person on parts requirements/warranty issues/ replacement by original parts.
- Develop the Dealers manpower and trained them time to time based on products.
- Ensure to have the availability of the genuine parts and Lubes at the dealerships.
- Ensure the quality Service at the dealership to adopt the CNH Process.
What you bringBenefits
- Fertility & Family building support
- Adoption assistance
- Charitable contribution matching and Volunteer Time Off
- Parental leave
- Employee Assistance Programs
- Savings & Retirement benefits
- Flexible work arrangements
- Tuition reimbursement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1999 Merger
Founding Through Merger
Originated from the merger of Case and New Holland, establishing a strong foundation in agricultural and construction machinery.
2013 Restructuring
Corporate Restructuring
Reorganized under Fiat Industrial and became publicly traded as CNH Industrial on the Amsterdam stock exchange.
170+ Countries
Worldwide Operations
Operates manufacturing and R&D facilities in over 170 countries, showcasing global reach and influence.
2024 Revenue
Annual Financial Performance
Reported multi-billion-dollar revenues, maintaining profitability despite workforce adjustments, highlighting financial resilience.
- The company lists on the NYSE and serves global markets with iconic brands like Case IH and New Holland.
- It designs and produces tractors, harvesters, backhoes and heavy equipment for agriculture and construction.
- Typical projects include supplying integrated machine fleets, digital solutions, financing and aftermarket services.
- A standout fact: in 2022 it spun off its Iveco commercial‑vehicle arm, refocusing on core farm and construction machinery.
- Customer-Centric Innovation
- Sustainability and Responsibility
- Integrity
- Collaboration
- Commitment to Excellence
- Diversity of Thought
2050 Net Zero
Greenhouse Gas Emissions Target
The company is committed to achieving net zero greenhouse gas emissions by 2050 through comprehensive strategies and innovative solutions.
30% CO2 Reduction
CO2 Emissions Target in Products
The company aims to reduce CO2 emissions in its products by 30% by 2030, reflecting a strong commitment to lowering its carbon footprint.
- Enhanced focus on alternative fuels and electrification
- Commitment to reducing the environmental footprint of manufacturing facilities
- Sustainable farming solutions that improve the quality of life for farmers and the environment
50% Gender Diversity
Gender Diversity Target
Aiming to achieve 50% gender diversity in leadership roles by 2030.
26% Women Representation
Women in Leadership
Currently, women represent 26% of global leadership roles.
- Implementing global training programs focused on inclusion
- Hiring initiatives aimed at increasing gender and racial diversity across all levels
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