Contract Administrator at Pennington Choices in Warrington, England, United Kingdom | Kablio

Role

Description

enquiry handling

client liaison

portal management

inbox management

client updates

travel arrangements

Handling and resolving enquiries at point of contact recognising when to escalate issues to a senior manager or other colleague
Liaising closely with clients and internal teams
Maintaining client portals
Managing high volume outlook inboxes
Providing detailed and timely updates to clients
Arranging travel and accommodation

Requirements

composure

patience

time management

team player

it skills

communication

Composure: Is cool under pressure; does not become defensive or irritated when times are tough; can handle stress; doesn’t show frustration when resisted or blocked.
Patience and compliance: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; follows established process.
Time Management: Uses their time effectively and efficiently; values time; concentrates efforts on the more important priorities.
Team player: Is open and curious and values people from diverse backgrounds and experiences; can quickly find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers.
IT skills: Proven IT skills (excel, word, outlook, or work management systems)
Communication: Can negotiate in tough situations with both internal and external groups; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiation and has a good sense of timing.

Benefits

Welcome goodie bag
37.5-hour working week
26 days annual leave plus 8 Bank Holidays (pro rata)
Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
Enhanced employer pension contributions of 4% when you contribute 6%
Enhanced maternity and paternity pay
Free eye tests and contribution towards new glasses/frames
Access to paid volunteering days in support of local charities/initiatives
Length of service reward
Paid sick leave allowance each year
Competitive salary and transparent salary bands
Access to an online platform providing employee discounts on hundreds of high street brands
Regular company social events including an annual summer BBQ
Additional leave for length of service up to 31 days each year
Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
Opportunity to buy additional annual leave or sell surplus leave
Regular Learning and Development opportunities
Referral programme offering up to £2,000

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£16.4M Turnover

Annual Revenue

The company reported £16.4 million in revenue for FY 2023–24.

£7.4M Assets

Total Assets

The company held £7.4 million in total assets as of FY 2023–24.

£4.6M Net Assets

Net Asset Value

The company's net assets were valued at £4.6 million for FY 2023–24.

2010 Lab Expansion

Asbestos Testing Lab

Acquisition of an asbestos testing lab expanded the company's capabilities into hazardous materials analysis.

Support social housing landlords, NHS trusts, schools, commercial clients, and rail organisations.
Typical assignments include asbestos management, fire-safety surveys, and full building-safety consultancy.
Delivered quantity and cost-consultancy for major healthcare projects, including Sheffield Children’s Hospital over several years.
Technical auditing, energy-performance assessments, and stock-condition surveys are core repeat services.
Often appointed to manage complex projects under COVID challenges, delivering on time and budget.
Led by a senior team of directors with deep backgrounds in surveying, compliance, and public-sector services.
Blends lab testing, field surveying, and consultancy under one roof—an unusual scope for its size.

Culture + Values

They are passionate about delivering high quality services to clients
They are committed to providing practical and innovative solutions
They have a passion for developing and nurturing relationships
They work collaboratively and inclusively with their clients and colleagues
They support personal and professional development
They aim to exceed expectations and drive improvements

Environment + Sustainability

2030

Net Zero Commitment

Achieving net-zero carbon emissions.

They aim to reduce the carbon footprint of their operations and business activities.
They help clients with sustainability assessments and achieving their own carbon reduction goals.
They focus on using resources efficiently and reducing waste.
They provide solutions that prioritize energy efficiency and environmental performance.

Inclusion & Diversity

50% Senior Leadership

Gender Equality in Leadership

Half of the senior leadership positions are held by women, promoting gender equality.

We believe in creating an inclusive and diverse workplace.
We aim to foster an environment where all employees feel respected and valued.
Recruitment and development opportunities are accessible to all employees.

Articles

Case Studies

On‑Demand Webinars

Landlord's Guide to Damp, Mould and Condensation

Role

Description

enquiry handling

client liaison

portal management

inbox management

client updates

travel arrangements

Handling and resolving enquiries at point of contact recognising when to escalate issues to a senior manager or other colleague
Liaising closely with clients and internal teams
Maintaining client portals
Managing high volume outlook inboxes
Providing detailed and timely updates to clients
Arranging travel and accommodation

Requirements

composure

patience

time management

team player

it skills

communication

Composure: Is cool under pressure; does not become defensive or irritated when times are tough; can handle stress; doesn’t show frustration when resisted or blocked.
Patience and compliance: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; follows established process.
Time Management: Uses their time effectively and efficiently; values time; concentrates efforts on the more important priorities.
Team player: Is open and curious and values people from diverse backgrounds and experiences; can quickly find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers.
IT skills: Proven IT skills (excel, word, outlook, or work management systems)
Communication: Can negotiate in tough situations with both internal and external groups; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiation and has a good sense of timing.

Benefits

Welcome goodie bag
37.5-hour working week
26 days annual leave plus 8 Bank Holidays (pro rata)
Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
Enhanced employer pension contributions of 4% when you contribute 6%
Enhanced maternity and paternity pay
Free eye tests and contribution towards new glasses/frames
Access to paid volunteering days in support of local charities/initiatives
Length of service reward
Paid sick leave allowance each year
Competitive salary and transparent salary bands
Access to an online platform providing employee discounts on hundreds of high street brands
Regular company social events including an annual summer BBQ
Additional leave for length of service up to 31 days each year
Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
Opportunity to buy additional annual leave or sell surplus leave
Regular Learning and Development opportunities
Referral programme offering up to £2,000

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£16.4M Turnover

Annual Revenue

The company reported £16.4 million in revenue for FY 2023–24.

£7.4M Assets

Total Assets

The company held £7.4 million in total assets as of FY 2023–24.

£4.6M Net Assets

Net Asset Value

The company's net assets were valued at £4.6 million for FY 2023–24.

2010 Lab Expansion

Asbestos Testing Lab

Acquisition of an asbestos testing lab expanded the company's capabilities into hazardous materials analysis.

Support social housing landlords, NHS trusts, schools, commercial clients, and rail organisations.
Typical assignments include asbestos management, fire-safety surveys, and full building-safety consultancy.
Delivered quantity and cost-consultancy for major healthcare projects, including Sheffield Children’s Hospital over several years.
Technical auditing, energy-performance assessments, and stock-condition surveys are core repeat services.
Often appointed to manage complex projects under COVID challenges, delivering on time and budget.
Led by a senior team of directors with deep backgrounds in surveying, compliance, and public-sector services.
Blends lab testing, field surveying, and consultancy under one roof—an unusual scope for its size.

Culture + Values

They are passionate about delivering high quality services to clients
They are committed to providing practical and innovative solutions
They have a passion for developing and nurturing relationships
They work collaboratively and inclusively with their clients and colleagues
They support personal and professional development
They aim to exceed expectations and drive improvements

Environment + Sustainability

2030

Net Zero Commitment

Achieving net-zero carbon emissions.

They aim to reduce the carbon footprint of their operations and business activities.
They help clients with sustainability assessments and achieving their own carbon reduction goals.
They focus on using resources efficiently and reducing waste.
They provide solutions that prioritize energy efficiency and environmental performance.

Inclusion & Diversity

50% Senior Leadership

Gender Equality in Leadership

Half of the senior leadership positions are held by women, promoting gender equality.

We believe in creating an inclusive and diverse workplace.
We aim to foster an environment where all employees feel respected and valued.
Recruitment and development opportunities are accessible to all employees.

Articles

Case Studies

On‑Demand Webinars

Landlord's Guide to Damp, Mould and Condensation