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Relief House Manager
Mccarthy Stone
Relief House Manager delivering front‑of‑house service & estate support on flexible shifts
12d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
East Renfrewshire, Scotland, United Kingdom
Onsite
Company Size
2,818 Employees
Service Specialisms
Construction services
Property Development
Design
Technical Services
Project Management
Consulting
Sector Specialisms
Residential
Retirement Communities
Extra Care
Supported Housing
Communal Facilities
Property Management
Care and Support Services
Role
What you would be doing
homeowner support
emergency response
front desk
social facilitation
resident onboarding
estate management
- Offering support, guidance, and communication between homeowners, families, and service partners
- Responding to emergencies with professionalism
- Providing a friendly front-of-house service and assisting visitors
- Facilitating social interactions and helping homeowners enjoy their retirement
- Welcoming new homeowners and helping them settle in
- Managing the estate, ensuring it is safe, secure, and well-maintained
What you bring
microsoft word
outlook
first aid
communication
problem solving
customer service
- Basic health and safety awareness (preferred)
- Excellent communication skills and a “can-do” attitude
- Good computer literacy, including Microsoft Word and Outlook
- Resilience and effective problem-solving skills
- Flexibility and reliability for out-of-hours calls
- Extensive experience in a customer service role
- First aid qualifications (preferred)
- Comprehensive induction and training
- Medical screening
- The chance to work in stunning surroundings
- Life assurance
- Group personal pension
- Excellent career progression opportunities
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1977 Founded
Year of Establishment
The company was established in 1977 by its founders, marking the beginning of its pioneering work in private retirement housing.
1,300 Developments
Retirement Housing Portfolio
The company has constructed and managed over 1,300 retirement developments across the UK, showcasing its extensive reach.
£725M Revenue
Annual Financial Performance
In 2019, the company achieved a revenue of £725 million, highlighting its significant financial performance.
5-Star Rating
Customer Satisfaction
The company has received a full five-star customer satisfaction rating annually since it was awarded, reflecting high customer satisfaction.
- They focus on brownfield town‑centre sites close to amenities, combining construction, property sales, management, and tailored support services.
- Notably, they remain the landlord and managing agent on all developments built since 2010, ensuring consistent quality and oversight.
- In 2020, they were acquired by Lone Star Funds in a £647 million deal, later partnering with Macquarie and John Laing to finance a rental portfolio.
- Respect for people and communities
- Acting with integrity and transparency
- Creating an environment where people thrive
- Building trust through consistent and reliable performance
- Encouraging innovation to improve and evolve
2030
Net Zero Carbon Target
Aiming to achieve net zero carbon emissions by 2030 through strategic reductions and innovations.
- Reducing carbon emissions across the business
- Implementing energy-efficient measures in developments
- Focus on reducing waste and increasing recycling rates
- Use of sustainable building materials
- Monitoring and improving water and energy usage in buildings
- Promoting gender diversity in leadership
- Aiming for gender balance in recruitment
- Committed to equal opportunities
- Reporting on gender pay gap transparently
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