Coordinate activities to facilitate shipping and receiving in accordance with established procedures
Demonstrate and ensure customer service excellence to maximize customer retention
Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
Work with the Visual Comfort marketing team to identify and develop events in the local market
Ensure showrooms are open and ready for business each day
Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort’s approach to sales, customer service, and showroom operational procedures
Become proficient in and train staff on the company’s point of sale and operating systems - oversee staff compliance with company procedures and operating processes
Hire and manage sales team
Maintain a clean and attractive showroom in accordance with our visual standards
Create and manage a proactive sales and business development approach to target and convert new prospective customers
Actively participate in local market networking events
In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory
Utilize and analyze available sales and operations data to drive sales behaviors and priorities
Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
Prepare timely monthly reporting in accordance with company requirements
Ensure accurate showroom inventory, sales reports and bank records
Lead onboarding and continuous training for staff
Partner and foster a strong working relationship with Business Development Specialist(s)
Actively support and participate in the sales process and customer interaction both inside and outside of the showroom
Ensure compliance with all company and showroom policies and procedures
Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies
Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
Requirements
college graduate
3+ years
retail management
interior design
pos
leadership
Ability to prioritize and handle multiple tasks and changing priorities
Ability to handle confidential and sensitive information
Ability to lead and motivate others
3+ years retail or showroom management and sales experience, preferably in the luxury home furnishings, lighting or building materials industries
Exceptional organizational and follow-up skills
Ability to enter data, navigate screens and retrieve data in point-of-sale system
Keen eye for design and creativity
Strong analytical and decision-making skills
Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required
Ability to take the initiative to get the job done
Ability to work independently as well as be an effective team player
Ability to maintain a professional demeanor at all times
Strong operations skills in a customer-service environment
Ability to use tools, climb ladders, and safely lift up to 30 lbs.
College graduate required
Benefits
Team Member discounts on Visual Comfort Products
401(k) Employer Match
Available to work a flexible schedule, including weekends
Company provided Life Insurance and Short-Term Disability
Competitive compensation plan
Closed on all major holidays
Generous Vacation and Paid Time Off Programs
Competitive Medical, Dental and Vision Benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no employment-based immigration sponsorship is provided
applicants must already be authorized to work in the united states
no assistance or documentation for opt or cpt will be offered
Security clearance
Information not given or found
Company
Overview
Founded in 1987
Year Established
The company was established in 1987, marking the beginning of its legacy in the lighting industry.
2017 Merger
Circa Lighting
The company merged with Circa Lighting in 2017, expanding its product offerings and market reach.
2023 Unification
Unified Brands
By 2023, the company had successfully unified its brands under one name, streamlining operations and brand identity.
Began as a boutique lighting maker blending craftsmanship with artistic flair.
Partnerships with high-profile designers including Kelly Wearstler, Ralph Lauren, and Aerin.
Headquartered in Houston with showrooms across the US and UK, serving residential and commercial markets.
Privately held and backed by private equity.
Product portfolio includes decorative and architectural fixtures, ceiling fans, outdoor lighting, and custom collections.
Unique collaborations feature Marie Flanigan’s textured lanterns and Paloma Contreras’s antique-inspired collection.
Culture + Values
Teamwork
Quality
Integrity
Results
Innovation
Environment + Sustainability
Maintains a cross-functional ESG team led by the COO, covering climate impacts, responsible sourcing, and human rights.
Requires all suppliers to sign and comply with the Supplier Quality Manual and Code of Conduct based on SA8000 and international human rights standards.
Partners with Assent, Inc. for supplier risk assessments on forced and child labor, with annual audits; no major non-compliances identified.
Commits to audit largest suppliers yearly and remediate any ESG issues, including terminating relationships if unresolved.
Inclusion & Diversity
No public DEI strategy or gender diversity statistics available.