B2B Customer Service Onboarding Expert at Ecotricity in Stroud, England, United Kingdom | Kablio

Role

Description

billing testing

case reporting

account setup

objection monitoring

supply switching

account fixes

Test new versions of our billing system when upgrades are available.
Responsible for maintenance and reporting of cases.
Taking supplies from contract agreed stage to fit to bill. This involves account set up, sending industry flows, monitoring objections and rejections, and communicating with customers on their switching process. Providing our customers with the best first impression of customer service after they have signed a contract.
Ensuring supplies are switching to Ecotricity within their agreed contract start date.
Working on supply termination notices, losses and objections to switching away from Ecotricity.
Adapt and support your colleagues with time-sensitive deadlines.
Fixing any account issues and exceptions within the B2B space.
Deliver individual targets in line with the department’s targets
Collaboration: Checking information and liaising with sales managers, account managers and other teams across the business to ensure timely delivery of new accounts to Ecotricity.
Taking deposits for business customers on request of the salesperson.
Communicate with the team to meet collective deadlines.
Covering other ‘Business Onboarding’ roles in the event of holidays and absence.
Ensure sales leakage is kept to a minimum by completing post sales checks and completing objections and rejections.
Supporting customers with their first account queries and signposting to the service and strategic teams where needed.

Requirements

reporting

energy

microsoft office

excel

powerpoint

junifer

Various standards and ad-hoc reporting.
Basic understanding of energy industry is preferred.
Good computer literacy including Microsoft Office Packages.
Strong skill level in Excel, PowerPoint, Junifer or similar CRM.

Benefits

Work towards the monthly KPI’s as set by the Team Leader.
Healthcare plan, life assurance and generous pension contribution
Hybrid Working
Volunteering Day
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1995 Founded

Year Established

The company was founded in 1995 with a vision for a cleaner, sustainable future.

1st UK Wind Park

Innovative Energy Project

Created the UK's first wind park, marking a significant milestone in renewable energy infrastructure.

The company specializes in generating electricity from renewable sources like wind and solar power.
Ecotricity also innovates in green gas, offering carbon-neutral solutions for both residential and commercial customers.
In addition to energy production, the company has expanded into building and managing infrastructure for a sustainable future.
With a strong commitment to renewable energy, Ecotricity has established itself as a leader in the UK’s energy sector.
Notable projects include expanding its solar farms to meet growing demand.
Ecotricity has received attention for its transparent approach to energy pricing and eco-conscious customer initiatives.

Culture + Values

We are committed to what we do
We are energetic, enthusiastic, and passionate about what we do
We believe in our work and have fun doing it
We strive to be open, fair, and ethical
We make sure things are done the right way
We are team players
We are all individuals who work together to make things better and get stuff done
We never rest on our laurels
We aren’t set in our ways – we constructively challenge ourselves and each other
We continually reappraise what we hold to be true as the background and circumstances change (stuff changes and we need to keep changing too)
We treat other people with respect

Environment + Sustainability

1000 MW

Solar Power

A 1000 MW solar energy project approved, with 600 MW solar generation and 400 MW battery storage.

200k Homes

Homes Powered

The solar project is expected to power approximately 200,000 homes annually.

120k CO₂ Saved

Emissions Reduction

The project is estimated to save 120,000 tonnes of CO₂ annually.

5% Energy Reduction

Facilities Target

Aiming to reduce office energy consumption by 5% to lower overall environmental impact.

Carbon neutral by 2025 under ISO 14001:2015 guidance
Declare and manage environmental footprint annually since 2010, including CO₂/customer at 0.71 kg in 2021/22
use carbon credits and Malawi stove project to offset
Removed pure fossil fuel vehicles from pool-car fleet; still operating maintenance fleet pending EV alternatives
Technology and Growth focusing on reducing paper billing
Founder mission to end fossil fuels via wind, solar and green gas initiatives; green gasmills to replace natural gas
Only vegan.certified green energy supplier; all electricity certified green and vegan, gas is carbon.neutralised or green

Inclusion & Diversity

Articles

Our news

For your business

Support – Complaints

Role

Description

billing testing

case reporting

account setup

objection monitoring

supply switching

account fixes

Test new versions of our billing system when upgrades are available.
Responsible for maintenance and reporting of cases.
Taking supplies from contract agreed stage to fit to bill. This involves account set up, sending industry flows, monitoring objections and rejections, and communicating with customers on their switching process. Providing our customers with the best first impression of customer service after they have signed a contract.
Ensuring supplies are switching to Ecotricity within their agreed contract start date.
Working on supply termination notices, losses and objections to switching away from Ecotricity.
Adapt and support your colleagues with time-sensitive deadlines.
Fixing any account issues and exceptions within the B2B space.
Deliver individual targets in line with the department’s targets
Collaboration: Checking information and liaising with sales managers, account managers and other teams across the business to ensure timely delivery of new accounts to Ecotricity.
Taking deposits for business customers on request of the salesperson.
Communicate with the team to meet collective deadlines.
Covering other ‘Business Onboarding’ roles in the event of holidays and absence.
Ensure sales leakage is kept to a minimum by completing post sales checks and completing objections and rejections.
Supporting customers with their first account queries and signposting to the service and strategic teams where needed.

Requirements

reporting

energy

microsoft office

excel

powerpoint

junifer

Various standards and ad-hoc reporting.
Basic understanding of energy industry is preferred.
Good computer literacy including Microsoft Office Packages.
Strong skill level in Excel, PowerPoint, Junifer or similar CRM.

Benefits

Work towards the monthly KPI’s as set by the Team Leader.
Healthcare plan, life assurance and generous pension contribution
Hybrid Working
Volunteering Day
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1995 Founded

Year Established

The company was founded in 1995 with a vision for a cleaner, sustainable future.

1st UK Wind Park

Innovative Energy Project

Created the UK's first wind park, marking a significant milestone in renewable energy infrastructure.

The company specializes in generating electricity from renewable sources like wind and solar power.
Ecotricity also innovates in green gas, offering carbon-neutral solutions for both residential and commercial customers.
In addition to energy production, the company has expanded into building and managing infrastructure for a sustainable future.
With a strong commitment to renewable energy, Ecotricity has established itself as a leader in the UK’s energy sector.
Notable projects include expanding its solar farms to meet growing demand.
Ecotricity has received attention for its transparent approach to energy pricing and eco-conscious customer initiatives.

Culture + Values

We are committed to what we do
We are energetic, enthusiastic, and passionate about what we do
We believe in our work and have fun doing it
We strive to be open, fair, and ethical
We make sure things are done the right way
We are team players
We are all individuals who work together to make things better and get stuff done
We never rest on our laurels
We aren’t set in our ways – we constructively challenge ourselves and each other
We continually reappraise what we hold to be true as the background and circumstances change (stuff changes and we need to keep changing too)
We treat other people with respect

Environment + Sustainability

1000 MW

Solar Power

A 1000 MW solar energy project approved, with 600 MW solar generation and 400 MW battery storage.

200k Homes

Homes Powered

The solar project is expected to power approximately 200,000 homes annually.

120k CO₂ Saved

Emissions Reduction

The project is estimated to save 120,000 tonnes of CO₂ annually.

5% Energy Reduction

Facilities Target

Aiming to reduce office energy consumption by 5% to lower overall environmental impact.

Carbon neutral by 2025 under ISO 14001:2015 guidance
Declare and manage environmental footprint annually since 2010, including CO₂/customer at 0.71 kg in 2021/22
use carbon credits and Malawi stove project to offset
Removed pure fossil fuel vehicles from pool-car fleet; still operating maintenance fleet pending EV alternatives
Technology and Growth focusing on reducing paper billing
Founder mission to end fossil fuels via wind, solar and green gas initiatives; green gasmills to replace natural gas
Only vegan.certified green energy supplier; all electricity certified green and vegan, gas is carbon.neutralised or green

Inclusion & Diversity

Articles

Our news

For your business

Support – Complaints