Call Center Representative

Description

The Call Center Representative role is a part‑time, on‑site position based in Elk Grove, CA. The representative will handle inbound and outbound calls, assist with scheduling appointments, resolve customer concerns, and maintain high levels of customer service. Attention to detail and effective communication are essential to the daily responsibilities.

• Handle inbound and outbound calls, schedule appointments, and resolve customer concerns.
• Provide exceptional customer service and ensure customer satisfaction.
• Utilize computer systems to manage customer information.
• Work on‑site in Elk Grove, CA.

Requirements

Successful candidates will have excellent customer service and support skills, strong interpersonal abilities to build client relationships, and proficiency with computer‑based customer management systems. A commitment to achieving customer satisfaction through effective problem‑solving and communication is required, and prior call‑center or customer‑facing experience is preferred. Applicants must be able to work on‑site in Elk Grove and possess a high school diploma or equivalent; additional training is a plus.

• Communicate effectively with strong interpersonal skills.
• Prior experience in a call center or customer‑facing role preferred.
• Hold a high school diploma or equivalent; additional training is a plus.

Benefits

The role offers opportunities for growth and includes a generous commission structure. There are two openings for part‑time positions, limited to under 30 hours per week.

• Part‑time schedule up to 30 hours per week with a generous commission structure.

Training + Development

Interview process

Visa Sponsorship

Security clearance