Customer Care Champion - Dispatcher
Otis Elevator Co.
Handle inbound customer calls, dispatch repair jobs, update CRM, meet SLA.
2 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Leicester, England, United Kingdom
Onsite
Company Size
69,000 Employees
Service Specialisms
Maintenance Services
Installation Services
Modernization Services
Engineering Services
Consulting Services
Project Management
Design Services
Technical Services
Sector Specialisms
Buildings
Residential
Commercial
Transport
Utilities
Government
Role
What you would be doing
system monitoring
crm updates
customer communication
dispatch calls
note compliance
follow‑ups
- Monitor the engineer’s all-safe system, ensuring all escalations to Field Manager are completed when required.
- Provide specific, accurate information within Otis CRM Business System at all points of contact.
- Call customers with engineer eta’s when requested by the caller and detailed in the CRM notes
- Observe and act upon building note instructions when applicable at all times
- Dispatch break-down calls to appropriate engineer, accurately and at pace to ensure contracted
- Answer all calls with a friendly welcoming tone at all times Take ownership of customer follow ups (Internal and External) promptly and efficiently
What you bring
it systems
customer service
resilience
oxp
communication
empathy
- Affinity using multiple IT systems
- Comfortable managing la arge number of customer interactions under time-sensitive conditions
- Living Otis behaviours and Otis Absolutes (Re. Executing at Otis and Otis Absolutes)
- Resilience in handling stressful situations with ease and professionalism
- Adhere to OXP system checking process, prior to dispatching a call.
- Excellent language, listening and communication skills
- Customer-centric mindset and empathy for people
- You will receive a employment contract with the world market leader in a crisis-proof industry.
- We offer you remuneration in accordance with local standards
- We will train you intensively in the areas of technology, processes & soft skills, and you can exchange ideas with experienced colleagues at any time.
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1853 Founded
Year of Establishment
Operates as a leader in vertical transportation solutions.
- Pioneered the first passenger elevator, revolutionizing urban transportation.
- Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
- Their work can be seen in iconic structures like the Burj Khalifa.
- Focuses on safety, efficiency, and sustainability in urban spaces.
- Advanced smart elevator systems enhance user experience and energy efficiency.
- We put people at the center of everything we do.
- We are reliable, smart and focused on the future.
- We are creating a more personal, connected world.
- We roll up our sleeves to get it done.
50% Reduction
Emissions Target
Aims to cut Scope 1 and Scope 2 emissions by half by 2030.
100% Certification
Zero-Waste Goal
Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.
30% CO₂ Reduction
Emissions Achievement
Factories have reduced CO₂ emissions by more than 30% since 2015.
6.62M lbs Recycled
Waste Diversion
Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.
- Achieve carbon neutrality for factory electricity by 2030.
- Complete ISO 14001 certification for all factories by 2025.
- Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
- Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.
34% Women Executives
Women in Leadership
34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.
26% Diverse Executives
Ethnic/Racial Diversity
26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.
56% Diverse Board
Diverse Representation
Over half of the Board members are women, ethnically diverse, or both.
100% Gender Parity
Gender Parity Target
Aiming for equal gender representation in executive ranks by 2030.
- Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
- A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.
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