IT Support Analyst at Landmarc Solutions in Salisbury, England, United Kingdom | Kablio

Role

Description

service desk

halo itsm

incident resolution

license management

asset tracking

device provisioning

Assist with IT operations reporting and continuous improvement initiatives.
Provide on-site support across regions when required.
Prioritise tasks and meet deadlines in a dynamic environment.
Give and receive feedback to grow together.
Apply ITIL principles to improve service delivery.
Maintain accurate records of incidents, requests, and resolutions.
Diagnose and resolve incidents with a focus on first-call resolution.
Build strong relationships with colleagues and customers.
Build strong relationships across the business.
Deliver responsive IT support via the Service Desk, using the Halo ITSM tool.
Support software license management and asset lifecycle tracking.
Escalate complex issues to second-line support while keeping users informed.
Contribute to IT refresh projects, device provisioning, and user training.

Requirements

halo

sccm

intune

itil

comptia

windows

Experience with Halo, SCCM/MECM, Microsoft InTune.
VOIP and network printer administration.
Work independently and collaboratively within a team.
Strong knowledge of Microsoft Windows 10/11, Office 2016/2019/365.
Skilled in troubleshooting desktops, laptops, and Android tablets.
Eligibility for BPSS & SC clearance (current SC desirable).
Experience with software licensing and network connectivity support.
Experience supporting IT in a multi-site or hybrid environment.
Understanding of IT security best practices (e.g. anti-virus, phishing).
UK driving licence (desirable for travel between Landmarc locations).
ITIL v4 Foundation and CompTIA A+ (or equivalent recent certification).
Proficiency with ITSM tools (e.g. Halo) and incident/request management.
Familiarity with Office 365 Admin Portal and Microsoft Volume Licensing.
Communicate clearly and professionally with users and colleagues.
Experience in training users and problem management.

Benefits

Your holiday allowance grows with your continued service.
Sick Pay: Sick pay starts after just 6 months of service.
Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
Professional Development: Reimbursement of professional fees and support for ongoing training.
Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
Enjoy 25 days of annual leave pro-rata.
Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.
Want more time off? You can purchase up to 10 additional days each year for greater flexibility.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility for bpss & sc clearance (current sc desirable)

Company

Overview

Over two decades

Experience and History

The company has been woven into the fabric of UK military readiness for over two decades.

190k hectares

Training Estate Coverage

Tasked with safeguarding over 190,000 hectares across training sites to ensure troops train under safe, realistic conditions.

120 sites

Training Locations

Manages the safeguarding of training activities across 120 Defence Training Estate sites.

Tasked with safeguarding troops training under safe, realistic conditions.
Pioneered carbon-negative accommodation through its Net-Zero Carbon Accommodation Programme.
Blends estate upkeep, environmental conservation, and essential services into cohesive contracts.
Shares revenue from unused land monetized for film shoots, motorsports, weddings, and corporate events.
Delivers turnkey infrastructure with mission-focused expertise, including estate conservation and net-zero environments.
Strengthens supply-chain ties with SMEs and social enterprises, benefiting rural communities.

Culture + Values

We are committed to delivering superior service to our clients.
We operate with integrity, accountability, and transparency.
We prioritize collaboration and team spirit to achieve success.
We invest in innovation to drive continuous improvement.
We foster a culture of safety and wellbeing for our employees.
We embrace diversity and strive to create an inclusive workplace.

Environment + Sustainability

2050 Net Zero

Carbon Emission Target

The company has committed to achieving net zero carbon emissions by a specific future year.

The company is focused on reducing operational carbon emissions through energy-efficient technologies and practices.
The company actively participates in sustainable building initiatives and works with clients to improve energy usage in their projects.
They continuously monitor and measure the environmental impact of their operations and supply chain.

Inclusion & Diversity

A company is dedicated to fostering an inclusive workplace where every employee can thrive.
The company is focused on creating equal opportunities for all employees.
A company actively promotes a diverse workforce and includes gender equality as a key focus in its hiring practices.
Gender statistics and specific outcomes are not directly shared on their public channels.

Articles

Services

National Service Centre

Glassdoor reviews

Role

Description

service desk

halo itsm

incident resolution

license management

asset tracking

device provisioning

Assist with IT operations reporting and continuous improvement initiatives.
Provide on-site support across regions when required.
Prioritise tasks and meet deadlines in a dynamic environment.
Give and receive feedback to grow together.
Apply ITIL principles to improve service delivery.
Maintain accurate records of incidents, requests, and resolutions.
Diagnose and resolve incidents with a focus on first-call resolution.
Build strong relationships with colleagues and customers.
Build strong relationships across the business.
Deliver responsive IT support via the Service Desk, using the Halo ITSM tool.
Support software license management and asset lifecycle tracking.
Escalate complex issues to second-line support while keeping users informed.
Contribute to IT refresh projects, device provisioning, and user training.

Requirements

halo

sccm

intune

itil

comptia

windows

Experience with Halo, SCCM/MECM, Microsoft InTune.
VOIP and network printer administration.
Work independently and collaboratively within a team.
Strong knowledge of Microsoft Windows 10/11, Office 2016/2019/365.
Skilled in troubleshooting desktops, laptops, and Android tablets.
Eligibility for BPSS & SC clearance (current SC desirable).
Experience with software licensing and network connectivity support.
Experience supporting IT in a multi-site or hybrid environment.
Understanding of IT security best practices (e.g. anti-virus, phishing).
UK driving licence (desirable for travel between Landmarc locations).
ITIL v4 Foundation and CompTIA A+ (or equivalent recent certification).
Proficiency with ITSM tools (e.g. Halo) and incident/request management.
Familiarity with Office 365 Admin Portal and Microsoft Volume Licensing.
Communicate clearly and professionally with users and colleagues.
Experience in training users and problem management.

Benefits

Your holiday allowance grows with your continued service.
Sick Pay: Sick pay starts after just 6 months of service.
Annual Salary Review: Conducted in consultation with our recognised Trade Unions to ensure fairness.
Professional Development: Reimbursement of professional fees and support for ongoing training.
Join our company stakeholder pension scheme, with contributions of up to 8% of your salary from Landmarc.
Life Assurance: Insured for three times your annual salary to provide peace of mind for your loved ones.
Enjoy 25 days of annual leave pro-rata.
Health Cash Plan: Access health benefits for you and your family (add up to four children under 24 to your policy).
Edenred Savings Scheme: Unlock exclusive discounts and savings for you and your family.
Want more time off? You can purchase up to 10 additional days each year for greater flexibility.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

eligibility for bpss & sc clearance (current sc desirable)

Company

Overview

Over two decades

Experience and History

The company has been woven into the fabric of UK military readiness for over two decades.

190k hectares

Training Estate Coverage

Tasked with safeguarding over 190,000 hectares across training sites to ensure troops train under safe, realistic conditions.

120 sites

Training Locations

Manages the safeguarding of training activities across 120 Defence Training Estate sites.

Tasked with safeguarding troops training under safe, realistic conditions.
Pioneered carbon-negative accommodation through its Net-Zero Carbon Accommodation Programme.
Blends estate upkeep, environmental conservation, and essential services into cohesive contracts.
Shares revenue from unused land monetized for film shoots, motorsports, weddings, and corporate events.
Delivers turnkey infrastructure with mission-focused expertise, including estate conservation and net-zero environments.
Strengthens supply-chain ties with SMEs and social enterprises, benefiting rural communities.

Culture + Values

We are committed to delivering superior service to our clients.
We operate with integrity, accountability, and transparency.
We prioritize collaboration and team spirit to achieve success.
We invest in innovation to drive continuous improvement.
We foster a culture of safety and wellbeing for our employees.
We embrace diversity and strive to create an inclusive workplace.

Environment + Sustainability

2050 Net Zero

Carbon Emission Target

The company has committed to achieving net zero carbon emissions by a specific future year.

The company is focused on reducing operational carbon emissions through energy-efficient technologies and practices.
The company actively participates in sustainable building initiatives and works with clients to improve energy usage in their projects.
They continuously monitor and measure the environmental impact of their operations and supply chain.

Inclusion & Diversity

A company is dedicated to fostering an inclusive workplace where every employee can thrive.
The company is focused on creating equal opportunities for all employees.
A company actively promotes a diverse workforce and includes gender equality as a key focus in its hiring practices.
Gender statistics and specific outcomes are not directly shared on their public channels.

Articles

Services

National Service Centre

Glassdoor reviews