Director, Operations-VI

Description

• Establish strong relationships and may frequently interact with key civic leaders (Code Officials, Fire Safety, etc.)
• Complete timely review and processing of vendor invoices, to ensure accurate services were provided prior to payment
• Resolve escalated customer complaints
• Contribute to the preparation and annual update of the Center’s five year strategic plan
• Fulfill Manager-on-Duty rotation and manage day-to-day activities as necessary.
• Performs Condition Assessments (either personally or with the assistance of consultants) to develop basis for long range capital plans and budgets
• Prepare and oversee operational budgets and ensure all costs associated with property operations are managed with direct guidance and oversight
• Ensure public safety, Center security and effective risk management
• Meets commitments - produces accurate work
• Complete required weekly, monthly and quarterly reports
• Assist General Manager with maximizing margin of profit centers
• Oversee operations in a crisis situation ensuring the safety and security of all customers, tenants, guest and assets
• Oversees Preventative Maintenance of equipment and record keeping/related logs
• Provide operations support as necessary for special events and holidays
• Maintain a safe environment through identification and elimination of any safely hazards to staff, tenants and customers. This includes the administration of all training and regulatory programs (OSHA, ADA, EPA etc)
• Manage preventative maintenance program and oversee any necessary repair or construction work to sustain a safe and reliable environment
• Implement the energy plan communicated by General Manager for to minimize costs while maintaining a comfortable and safe shopping experience
• Conduct regular property inspections and assess the physical assets of the property. Prioritize capital projects to reflect critical needs and affordability
• Ensure information contained within the capital database is accurate, current and updated on a real time basis as changes occur
• Develop 5-year capital plan to continue to maintain and enhance the property assets and execute against projected capital plans
• Provide leadership and guidance to the Center staff in the area of operations and customer service as necessary
• Manage the work process for both capital projects and ongoing services – including developing scope of work, request for proposal, evaluating contractor submissions/bids, developing service agreements, overseeing contracted work, work inspections, assuring project is completed in accordance with terms of service agreement and required documentation is delivered prior to project close-out and/or payment
• Lead maintenance staff in work assignments and training. Assist in maintenance staff performance reviews
• Ensures property safety systems are up to code, maintained and inspected
• Manage Property Operating expenses within or below budget levels. Effectively manage negative financial variances to overcome or minimize loss within Property Operating budget
• Manage relationships with third party contracted services providers and ensure adherence to Simon’s Purchasing Policy and Code of Business Conduct
• Assist the General Manager in the management of the Comprehensive Emergency Management Plan. Ensure all personnel are trained to function as an Emergency Task Force in Crisis Management response
• Work with security and local officials to plan and oversee a fire safety program.
• Assist in the management of procurement and application of all goods and services within annual CAM and Capital Expenditure budget
• Co-manage Construction activities with the corporate Development team
• Read and interpret engineering drawings and schematic diagrams
• Conduct daily walk-through’s of the property to ensure physical assets are in best possible operating condition. Respond rapidly to any operational issues uncovered in property inspections

Requirements

• Bachelor’s degree or equivalent experience
• Minimum 5 years of prior Operations, Facilities or Property Management experience
• Basic to moderate computer skills (email, excel, word, online order systems etc.)
• Ability to read and understand blue prints, CAD drawings and other schematics
• Ability to lift and carry up to 50 pounds
• Working knowledge of maintenance and operational functions strongly preferred
• Valid Driver’s License
• Knowledge of leases in order to determine financial responsibility of operational issues.
• Solution oriented and results driven

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance