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Key Accounts Advisor
Johnson Controls
Key point of contact for strategic accounts, delivering service across channels.
5d ago
Junior (1-3 years), Expert & Leadership (13+ years), Entry-level
Full Time
Manchester, England, United Kingdom
Onsite
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
kpi monitoring
service reporting
customer support
relationship management
issue resolution
collaboration
- Monitor and report on service KPIs, ensuring contractual obligations are met.
- Provide world-class customer service via email, portals, and other channels.
- Build and maintain relationships with direct customers, FM companies, and National Account Managers.
- Collaborate across departments to resolve issues and improve customer experience.
What you bring
communication
customer service
multi-tasking
corporate experience
resilience
account management
- Strong communication and customer service skills.
- Ability to manage multiple tasks and meet deadlines in a dynamic environment.
- Experience working with large corporate clients.
- Resilience and adaptability in a fast-paced service environment.
- Experience working with B2B customers and sales networks.
- Account management skills.
- Adapt to change quickly and manage multiple priorities in a fast-paced environment.
- Customer-focused mindset with problem-solving abilities.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Competitive Salary: Reflecting your skills and experience.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Dress Down Fridays: A relaxed end to the week with casual attire encouraged.
- Generous & Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Free Onsite Car Parking: Hassle-free commuting with dedicated parking available.
- Career Development: Extensive opportunities for growth and advancement.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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