Red Sea Global
Vertically integrated real estate developer delivering luxury regenerative tourism, infrastructure and transport along Saudi Arabia’s Red Sea.
1 days ago
Junior (1-3 years), Experienced (8-12 years)
Full Time
Saudi Arabia
Office Full-Time
Company Size
5,200 Employees
Service Specialisms
Sector Specialisms
Description
client liaison
handover coordination
snag management
document control
excel dashboards
progress reporting
The Handover Specialist manages the final transfer of completed properties from RSG to buyers, ensuring quality, handling all documentation, and coordinating legal, finance, and maintenance teams. This role conducts inspections, resolves snags, and delivers a smooth, professional client experience while building lasting relationships and upholding high service standards.
Key accountabilities include developing constructive customer relationships, interacting courteously via phone, email, letter, and face‑to‑face, and investigating and resolving client complaints and queries. The specialist also oversees the entire handover process from pre‑handover checks to final sign‑off.
Core responsibilities involve acting as the main client liaison, keeping clients informed, addressing queries and complaints, conducting pre‑handover inspections to ensure units meet quality standards, and following up on defects. The role manages handover documentation, collects signed approvals, and ensures all legal and technical paperwork is complete and filed, while coordinating with sales, legal, finance, and maintenance teams for timely completion.
The specialist produces handover progress reports, business reviews, and snag status reports, maintains accurate client records, contracts, and correspondence in the CRM system, and ensures compliance with applicable regulations and company document‑control policies. All relevant records are uploaded and stored securely.
Leadership duties include providing guidance on complaint‑handling and escalation procedures, preparing statistics and dashboards for the Handover Manager, and supporting strategic reporting initiatives.
- Coordinate end-to-end property handover from pre-checks to final client sign‑off.
- Serve as primary client contact, informing and addressing queries, complaints, and escalations.
- Conduct pre-handover inspections, identify snags, and ensure defect resolution.
- Manage and process all handover documentation, obtaining signatures and filing legal/technical paperwork.
- Liaise with sales, legal, finance, and maintenance teams to align timelines and deliverables.
- Produce handover progress, snag status, and business review reports for management.
- Maintain accurate client records, contracts, and correspondence in the CRM system.
- Ensure compliance with relevant regulations, standards, and company document-control policies.
- Guide clients through complaint-handling and escalation procedures.
- Prepare statistical reports and dashboards for the Handover Manager.
- Upload and secure all relevant records in accordance with document-control procedures.
- Communicate milestones and issues with internal stakeholders and external authorities.
- Apply advanced Excel for dashboards, trackers, and data analysis; create professional PowerPoint presentations.
Requirements
aconex
excel
powerpoint
bachelor's
3 years
customer service
Communication and working relationships require close collaboration with the Handover Manager, Sales Operations, and the Director of Residential Sales Ops on milestones, potential issues, and problem resolution, as well as coordination with external parties such as authorities and banks when necessary.
Qualifications include a bachelor’s degree or equivalent, professional qualifications in civil, electrical, mechanical, or customer care, and at least three years of experience—two of which are in a management or controlling role within real‑estate or development. Candidates must have strong customer‑care delivery, dispute‑resolution abilities, and advanced skills in Excel, PowerPoint, and Aconex.
Personal attributes sought are a drive to consistently deliver exceptional customer service, outstanding interpersonal and negotiation skills, the ability to cultivate long‑lasting relationships, strong planning and organizational abilities, a high standard of personal presentation, and fluency in both Arabic and English. The position is based at the Red Sea Site near Umluj.
- Leverage Aconex for document uploads, workflow management, and transmittals.
- Demonstrate dispute-resolution skills and effective decision-making in client interactions.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
28,000 km² Area
Red Sea Project Expansion
The Red Sea Project spans a massive 28,000 square kilometers, showcasing extensive development plans.
50 Resorts
Development Ambition
Plans to develop 50 resorts by 2030, spread across a vast archipelago and desert terrains.
SAR 14B Credit
Financial Backing
A significant financial credit facility of 14 billion Saudi Riyals supports expansion efforts.
- Evolved from The Red Sea Development Company into a global multi-destination developer.
- Weaves luxury resorts into an archipelago of over 90 islands and desert terrains.
- Opened its first resort in 2023 and the bespoke Red Sea International Airport.
- Additional resorts like Desert Rock and Sheybarah opened in 2024.
- AMAALA, focused on wellness and yachting, debuts its first phase in 2025.
- Thuwal Private Retreat launched in 2024 as an ultra-exclusive getaway.
- Operates across sectors including hospitality, transport, healthcare, and services.
- Features overwater villas, a carbon-neutral 5G network, and sustainable building practices.
- Restores coral reefs and mangroves, preserving 22 of 92 islands as conservation zones.
- Partners with luxury brands like Four Seasons and Six Senses.
Culture + Values
- Responsibility – We take responsibility for the natural environment, aiming to preserve, protect, and enhance it
- Responsibility – We help in increasing opportunities, both within the communities where we operate and across Saudi Arabia
- Responsibility – We are proud to be at the forefront of the responsible tourism industry
- Collaboration – We communicate, share knowledge and work together in multi‑diverse cultural environment. We work hand in hand with our stakeholders and partners to succeed
- Collaboration – We embrace opportunities to learn and develop skills from our colleagues
- Collaboration – We believe that by coming together as a team, we can achieve the best outcomes for our company and the country
- Collaboration – We affiliate with like‑minded partners and suppliers to achieve Red Sea Global’s ambitious goals
- Passion – We are passionate about achieving results with excellence
- Passion – We continually go beyond what is expected of us, to achieve the best outcomes
- Passion – We strive every day to achieve the ambitious targets of our company
- Passion – We are passionate about Saudi Arabia and the opportunity to showcase the culture of warm hospitality to the world
- Respect – Respect is at the center of everything we do and is the beating heart of our values
- Respect – We treat all of our colleagues with respect and embrace different backgrounds and perspectives
- Respect – We have a deep respect for the natural environment and are committed to protecting it for future generations
- Respect – We respect the culture and heritage of Saudi Arabia
Environment + Sustainability
1 million tCO₂eq
Annual Emission Avoidance
Reduction in greenhouse gas emissions achieved through renewable utilities across the destination.
7.5 million plants
Plants Nurtured
A large-scale regional nursery has nurtured over 7.5 million plants, contributing to green spaces and biodiversity.
575,000 tCO₂eq/year
CO₂ Reduction
Carbon emissions avoided annually through LEED-certified properties in Phase One of the development.
1,000 EV stations
EV Infrastructure Expansion
Plans to install 1,000 electric vehicle charging stations by 2025, supporting sustainable transport initiatives.
- Constructed wetlands treating wastewater across 8.3 ha and repurposing 3,000 m³/day for irrigation in nursery
- Mangrove nursery: 600,000 seedlings planted at four sites; part of wider 50 million-tree by 2030 ambition
- Red Sea International Airport is the Gulf's first to operate on 24/7 solar power
- Targeting 30% net conservation benefit across development areas by 2040
- Avoiding 1 million tCO₂eq emissions annually through renewable utilities; projected 5 million tCO₂eq reduction by 2030 including AMAALA
- Largest regional landscape nursery (100+ ha): 7.5 million plants nurtured (1.7 m home-propagated; 1.6 m planted in-destination)
- Seven LEED certifications (Platinum & Gold) across properties, avoiding 575,000 tCO₂eq/year for Phase One; AMAALA to avoid further 350,000 tCO₂eq/year
- Sustainable transport infrastructure: 167+ EV charging stations (planned 1000 by 2025), EV fleet of 100+, including buses
Inclusion & Diversity
3 300+ Employees
Employee Recruitment & Development
Recruited 3 300+ employees and delivered approximately 74 000 hours of training, with 50+ graduates completing an elite programme.
- Launched 'Jewar' two-way app for local community engagement, feedback and opportunity sharing.
- Volunteer initiative engaged 200+ participants in mangrove planting and beach clean-ups.
- Gender breakdown: (if available data, otherwise omitted due to no public figures found on website/LinkedIn)