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IT Technician
Hensel Phelps
Provide technical support, device configuration, and app admin for end‑users via tickets.
12d ago
$24 - $26
Junior (1-3 years)
Full Time
Greeley, CO
Onsite
Company Size
4,700 Employees
Service Specialisms
Construction services
Project Management
Engineering
Architecture
Design
Technical Services
General Contractor
Sector Specialisms
Aviation
Education
Government
Critical Environment
Role
What you would be doing
hardware diagnosis
cli troubleshooting
network troubleshooting
malware scanning
incident management
device enrollment
- Diagnose hardware issues quickly and communicate with vendors for warranty claims.
- Provide excellent customer experience to Hensel Phelps employees needing technology assistance.
- Execute basic CLI and PowerShell cmdlets for troubleshooting purposes.
- Provide basic remote network troubleshooting (Cisco NAM).
- Run malware scans w/ Cisco AMP, configure MFA via Cisco Duo, track account activity on Exabeam.
- Ensure all end-user incidents are fully documented and tracked to timely resolution in ServiceNow. Escalate incidents to different teams, communicate and follow defined SLAs.
- Enroll new devices in Intune MDM.
What you bring
windows 10
office 365
cisco
itil/itsm
associate degree
problem solving
- Strong communication skills with an emphasis on customer service.
- Ability to thrive in a fast paced, team environment.
- Some technical knowledge of Cisco security, network systems a plus.
- Hands-on hardware troubleshooting experience a plus.
- Full administrative and troubleshooting responsibilities on the Windows10 OS.
- Basic end-user administration: ADUC, Exchange, O365 Admin Center.
- Physical Exam (if applicable)
- Some technical capabilities or customer service work experience, preferred.
- A two-year technical community college degree in computer science or MIS, preferred.
- Some technical knowledge of PC internal components, including memory and hard drives.
- Some technical knowledge of hardware, including laptops and smart phones.
- Background Checks for Badging/Security Clearances (if applicable)
- Verification of Work Authorization and Employment Eligibility
- Any IT-related certifications, preferred. Familiarity with ITIL/ITSM concepts and ticketing systems, preferred.
- Some college or university credits in a related field and/or 2+ years equivalent work experience.
- Support of desktop software such as Microsoft Office 365, Bluebeam (PDF), Autodesk (BIM), Vista (Accounting) and others.
- Technical writing ability to document resolutions in an end user facing knowledge base, preferred.
- Able to read and understand technical manuals, procedural documentation, and original manufacturer guides.
- Task-oriented with strong organizational skills.
- Some technical knowledge of current protocols, operating systems, and standards a plus.
- Knowledge of Microsoft operating systems, Office 365 a plus.
- Knowledge of variety of internet browsers a plus.
- Ability to support company applications on multiple browsers (Edge, Chrome, Firefox).
- Strong problem-solving skills and ability to seek out technical solutions and be self-directed.
- Substance Abuse Screening
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- employment offers contingent on background checks for badging/security clearances (if applicable).
Company
Overview
$7 billion revenue
Annual Revenue
Reflects the company's financial strength and scale of operations.
Top 20 Contractors
ENR Ranking
Consistently ranked among the leading construction firms in the U.S.
200 LEED Projects
LEED Certifications
Showcases commitment to sustainability and environmental standards.
- Founded in 1937 in Greeley, Colorado, it evolved from a local residential builder into one of the nation’s top general contractors.
- Now an employee-owned firm, it has grown into a multibillion-dollar builder delivering projects across the U.S.
- Known for its 'Plan. Build. Manage.' model, it integrates real estate development, construction, and facility services.
- It tackles major landmarks—airports, hospitals, data centers, water plants, courthouses—with sophisticated technical scope.
- It employs a collaborative 'Hensel Phelps Way'—blending people, process, partnership, and technology across every project.
- Its use of BIM and real-time cloud systems underscores its embrace of tech-driven efficiency and precision.
- Unusual for a construction firm, it is entirely employee-owned and has delivered over 200 LEED-certified projects.
- Delivering EXCELLENCE in all we do.
- The Hensel Phelps Way: People, Process, Partnership and Technology.
- Ownership: We take responsibility. As an employee‑owned company, we have a stake in everything we do.
- Integrity: We work with integrity and are committed to honesty, building trust and doing the right thing. We provide a workplace free from hazards.
- Builder: We are builders. We safely self‑perform our work while building teams, people, partnerships and legacies.
- Diversity: We embrace diversity. From our people, to our partners, to our projects—these differences strengthen our teams and our business.
- Community: We support our community. We care for our employees, colleagues and neighbors like a family.
50% Waste Diversion
Construction and Demolition Waste
Aiming to reduce construction and demolition waste with a 50% waste-diversion goal across the enterprise.
300+ Employees
Sustainability Accreditation
Over 300 employees have achieved accreditation in sustainability practices, enhancing the company's expertise in environmentally responsible projects.
100M+ Square Feet
Sustainable Projects Completed
The company has successfully completed over 100 million square feet of sustainable projects, showcasing its commitment to green building practices.
#6 Ranked
ENR’s Top Green Contractors
Recognized as the 6th top green building contractor by ENR’s 2023 ranking, highlighting the company's leadership in sustainable construction.
- Tracking scope 1, 2 and 3 emissions across project sites and offices.
- Increasing the ratio of hybrid and electric vehicles in our fleet; installing EV charging stations where needed.
- Developing and implementing a carbon-reduction management plan.
- Using material vetting processes to assess Global Warming Potential of concrete, steel and other materials early in design and procurement.
- Deploying tech that allows clients and design teams to select products based on Global Warming Potential.
- Supporting responsible water use and strategies to reduce water consumption.
Nine‑time recipient
ABC National Diversity Excellence Award
Recognized annually for workforce hiring, training, retention, and supplier diversity since 2012.
Twice the average
Women in Construction Hiring
Employer of women in construction at twice the national average, with leadership development programs and networks.
- Employee‑created DEIc forums in every region to foster discussion, mentoring, recruiting and advancement.
- Support for underrepresented minorities through HBCU partnerships and engagement with SHPE and NSBE; employee resource group BNet.
- Active veteran hiring and retention via Hiring Our Heroes, DOD SkillBridge, RecruitMilitary; ongoing support during deployments.
- Employment Opportunity Program and partnerships with re‑entry/rehabilitation programs to hire individuals exiting the justice system.
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