Housing Services Manager

Description

• To build and maintain "industry" relationships and a good understanding of government housing policy.
• To be responsible for identifying training needs, updating knowledge of changes in legislation, best practice, and internal policies for the team.
• Ensure the values of the Association are reflected in your work and that all services provided are delivered in line with the Association's Vision, Mission and Core Values.
• Ensure all appropriate health and safety risk assessments are in place and making sure colleagues
• To be responsible for the supervision, training, direction and management of All colleagues within the Housing Services Team.
• To contribute to the formulation of policies and procedures.
• To coach Housing Management colleagues being a source of guidance and advice.
• In conjunction with the Chief Executive, Deputy Chief Executive and Director of Housing Services, contribute to the development of strategic and financial plans and keep the business plan and other key strategies under review and manage and mitigate risk.
• To take part in the recruitment, selection and induction of team and other staff as required.
• In all aspects of the company's work, promote effective communications, excellence in customer service, and a focus on continuous improvement.
• Developing and maintaining relationships with all agencies in our communities and internal as well
• Ensure the Customer Voice is at the heart of housing management service delivery, using complaints and satisfaction survey results to drive continuous improvement and ensuring all customers are treated fairly, with respect and in recognition of their individual requirements and any protected characteristics, and that all customer complaints and enquiries are dealt with promptly and to a high standard
• Acting as the operational lead for safeguarding matters, advice, and policy formation for Housing.
• To work with the Head of Housing Services to support development of strategic priorities and plans for Housing Services functions, ensuring excellent customer service.
• To provide voluntary support in the provision of Tuath out of hours coverage with other managers and team leaders as required.
• Monitor standards of performance throughout the range of the directorate's operations, ensuring development of an effective service responsive to changing circumstances and demands.
• Provide motivational leadership, management and support to line managers and their teams,
• Support the Lettings Team to ensure that empty properties are let in line with key performance indicators though Housing Officer resource.
• Work in partnership with internal teams to ensure that the housing services we provide are implemented on time and within budget, and that we continually strive to meet customer aspirations.
• Promoting a culture of excellence and continuous improvement and ensuring they have the knowledge and skills to perform their roles effectively, through regular performance appraisals and constructive feedback
• As a member of the Management team, adopt a collaborative and supportive approach, maintaining up to date professional knowledge and providing advice and assistance to colleagues as required.
• Ensure compliance with all regulatory, statutory, and legal requirements.
• Manage performance, both at an individual and service level, and report on performance indicators and outcomes to senior management, as well as identifying and monitoring risks associated with service delivery
• Ensure that effective housing management services are provided inline with Tuath Tenancy Agreements and statutory requirements.
• Act as an ambassador for Tuath Housing, attending, and contributing to professional forums and events and disseminating the learning.
• Lead and inspire change and a performance related and customer focussed culture across the Housing Services dynamic services and the highest standards of customer service within set KPIs.
• Provide regular one-to-ones and reviews to manage colleague performance, in accordance with company policies and procedures.
• Assist the Head of Housing to set, achieve and be accountable for departmental performance targets, KPIs, including benchmarking performance externally.
• Develop and review housing policies and procedures, ensuring they are up-to date, legally compliant, and meet the needs of our customers. Implement policies effectively, ensuring staff are fully trained and understand their responsibilities
• Lead and motivate the Housing Services Team ensuring clarity of direction, effective communication, and development of personal potential.
• To conduct all activities in a manner which is safe to yourself and others. To be aware and to act in accordance with the Association's Health and Safety Policy.
• Enable innovation through monitoring and reviewing all housing services to ensure that they are effective and responsive whilst meeting the demands and aspirations of customers, and services deliver value for money.

Requirements

• Special Aptitudes

Benefits

• Education and Training Attainments

Training + Development

Interview process

Visa Sponsorship

Security clearance