Field Service Technician

Description

• Perform equipment installations according to manufacturer requirements
• Perform refrigerant recovery and charging on refrigeration systems. Apply techniques to use pressure gauges and interpret measurement findings.
• Participates in on-call rotation schedule
• Provides technical assistance on equipment maintenance and repair of many types and brands of warm and cold laboratory equipment products and may include walk-in units.
• Perform IQ/OQ/PQ, Validations, and equipment qualifications
• Responsible for servicing products and ensuring customer satisfaction by identifying, analyzing, and repairing laboratory equipment at customer’s laboratory setting.
• Diagnose and analyze control circuits on variety of laboratory equipment. Operate and navigate control systems.
• Uses precision measuring tools for diagnostic troubleshooting of laboratory equipment.
• Utilizes software and technology, hand tools and metrology instrumentation, and following schematics to perform basic diagnoses of units.
• This role is the primary service and maintenance contact for LSS service customers covering warm and cold laboratory equipment.
• This role plays a vital role in ensuring customer satisfaction by performing skilled maintenance and repair services.
• Ensures laboratory equipment operates to manufacturer and customers’ requirements.
• Perform scheduled and unscheduled preventive maintenance inspections, installations, and service requests, including part replacements as required by customers in a laboratory setting.
• Document service and installation activities by completing work orders for each job, maintenance checklist, and daily time sheets.
• Represents the company by serving as the direct customer contract and must communicate effectively with customers during on site services.
• This role plays a vital role in ensuring customer satisfaction by performing skilled maintenance and repair services on many brands and types of equipment.

Requirements

• Certifications / Licenses: EPA certification TYPE I & II required, Universal certification preferred. Must hold valid driver’s license.
• Aptitude to read, understand, and follow company SOPs for all work.
• Education: High school diploma. Completed HVACR trade school training, or equivalent.
• Aptitude to interpret piping and electrical schematics and utilize a variety of hand tools and instruments to evaluate equipment.
• Experience with Temperature mapping preferred
• Precision calibration of various laboratory equipment.
• This role is a blend of refrigeration and electro/mechanical knowledge and responsible for diagnosing and repair of refrigeration systems, control systems, utilizing knowledge of electronics, digital controls, cascade and basic refrigeration theory, and control and mechanical techniques in the laboratory setting.
• Computer Systems / Software: Proficient in Microsoft Office Suite.
• Up to 50% travel required, both Domestic and International
• Aptitude to troubleshoot complex control circuits on laboratory equipment.
• Relative Work Experience - at least 2 years transferable work experience.

Benefits

• Paid Time off with up to 9 paid holidays,15 vacation days and paid leave in support of volunteer and parental leave needs.
• A regular schedule (with overtime opportunities but never on-call!) Most workdays you’ll be dispatched from your house.
• Educational and training opportunities through company programs to keep you on top of technical innovations including Manufacturer (OEM) Level Training along with tuition assistance, and student debt support.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Benefits kick in on DAY ONE for you and your family, including health insurance, and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Premium equipment such as a late model, clean, and dependable company vehicle, high speed laptop, smartphone, specialized tools, uniforms, PPE and safety boot allowance.
• Knowledge support from the factory a nationwide communications hub so that you have what you need to get the job done right the first time.

Training + Development

Interview process

Visa Sponsorship

Security clearance