Fire protection, life safety, and security solutions across multiple industries.
Lead branch operations, manage teams, ensure profitability and customer satisfaction in fire safety
6 days ago ago
Expert & Leadership (13+ years)
Full Time
Birmingham, AL
Field
Company Size
1,200 Employees
Service Specialisms
Fire Protection
Engineering
Design
Construction
Consulting
Sector Specialisms
Commercial
Industrial
Energy
Special Hazards
Nuclear
Offshore platforms
Yachts
Aircraft carriers
Role
Description
Lead and manage the branch operations team, establishing and setting operational performance objectives and expectations, while providing support and leadership and growth to all branch employees
Establish quality control measures and ensure compliance with fire and life safety regulations and best practices.
Evaluate financial performance, including revenue, expenses, and profitability to help you make informed decisions, identify areas for improvement, and take corrective actions as necessary.
Partner closely with Regional VP to monitor costs and expenses within your division to ensure they are within budget and align with revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability
Responsible for full scope P&L management of the branch operation. Actively contributing to revenue generation through identifying new business opportunities to drive growth, nurturing customer relationships, and collaborating with the Sales team to secure new business contracts.
Ensuring customer satisfaction is always at the forefront, with a heavy focus on relationship building, nurturing, delivering high-quality services, and promptly addressing customers’ concerns if they arise. Prioritizing customer satisfaction will contribute to Hiller’s reputation, growth, and profitability in the industry.
Collaborate with clients, contractors, and divisional leadership to understand project requirements, address concerns, and maintain a high level of customer satisfaction.
Review contracts for interpretation of inclusions/exclusions for construction installation activities
Keep abreast of industry trends, technological advancements, and regulatory changes related to Fire and Life Safety systems and incorporate them into project management practices.
Partner closely with Finance to monitor costs and expenses within your division to ensure they are within budget and align revenue targets focusing on optimizing operational efficiencies to drive positive impact on division profitability.
Responsible for holding weekly team meetings, monitoring project status, monitoring financials, ensuring change order opportunities are addressed in a timely fashion and project execution and billing status are communicated effectively.
Develop and implement operational plans and best practices, specific to the division, considering revenue and profitability targets by establishing procedures, workflows, and best practices
Responsible for oversight, allocation, and proper utilization of all branch resources, including manpower, equipment, and materials
Commit to a culture of Safety and work with Safety partners to ensure employees have the required tools and PPE for the work being conducted.
Requirements
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
1982
Year Founded
The company was established in this year and has since grown to become a leading provider in its field.
40+ Years
Industry Experience
The company has been active in the fire protection and security industry for over four decades.
Offers comprehensive services across multiple sectors.
Recognized for expertise in designing, installing, and maintaining fire suppression systems, security systems, and alarm monitoring.
Specializes in providing services for healthcare, government, energy, education, and commercial properties.
Works on major projects including high-rise buildings, industrial facilities, hospitals, and government installations.
Known for innovations in fire protection and security solutions with a focus on reliability and cutting-edge technology.
Culture + Values
Integrity: We are committed to being honest, trustworthy, and transparent.
Excellence: We continually strive for quality and improvement.
Teamwork: We collaborate to achieve success.
Customer Commitment: We put the needs of our customers first.
Safety: We prioritize the safety of our people and customers in everything we do.
Environment + Sustainability
Committed to sustainable practices that minimize environmental impact.
Goal to reduce carbon footprint by adopting energy-efficient technologies.
Ongoing initiatives to implement greener practices in all business operations.
Continually assessing and improving waste reduction strategies.