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Information Systems Technician
Dowl
Provide mid-range to advanced level support services for workstations and network systems at DOWL's IT team.
19d ago
$80,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lake Oswego, OR
Office Full-Time
Company Size
200 Employees
Service Specialisms
Engineering
Environmental Services
Geotechnical Services
Surveying
Planning and Permitting
Transportation Engineering
Construction Management
Project Management
Sector Specialisms
Planning
Surveying
Civil
Transportation
Bridge
Construction Support
Environmental Services
Structural Engineering
Role
What you would be doing
hardware install
troubleshooting
strategic planning
procurement research
disaster recovery
vendor liaison
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
- Accurately document instances of hardware failure, repair, installation, and removal.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
- Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
- Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs.
- Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- The employee is required to talk and hear.
- Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
- Write technical specifications for purchase of PCs, networking hardware and related products.
- The employee is regularly required to stand; walk and use hands to finger, handle, or feel.
- Support development and implementation of new computer projects and new hardware installations.
- Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
- Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
- Perform analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions.
- Work with end users to identify and deliver required PC service levels.
- Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
- Develop and maintain an inventory of all computer related hardware and software.
- Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
- Kneeling and crawling to make repairs on computers, as well as adjusting and/or installing equipment.
- If necessary, liaise with third-party support and PC equipment vendors.
What you bring
windows 10/11
office productivity
comptia a+
problem solving
networking basics
desktop support
- Experience in an engineering environment preferred.
- Proficiency with common anti-malware cleanup tools and practices required.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work in a team-oriented, collaborative environment.
- Analytical and problem-solving abilities.
- Experience with automated trouble ticketing systems including escalation procedures.
- Ability to operate tools, components, and peripheral accessories.
- Strong hardware and application troubleshooting skills required.
- The employee must occasionally lift and/or move up to 50 pounds.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Proficiency with end-support for Office Productivity applications required.
- Associates degree or equivalent experience in Computer Science, Engineering, or a related field required. Bachelor's degree preferred.
- Keen attention to detail.
- Specific vision abilities required by this position include close vision and ability to adjust focus.
- Must have a valid driver’s license and a good driving record
- Microsoft or CompTIA A+ certification preferred.
- Basic understanding of networking including routers, switches, firewalls, and WAN/SDWAN technologies required.
- Self-motivated and directed.
- Ability to conduct research into PC issues and products as required.
- Ability to present ideas in user-friendly language.
- Proficient use of language when giving instructions in person, over e-mail and over the telephone.
- Prompt and dependable attendance.
- Strong customer-service orientation.
- 2+ years desktop support experience in a professional environment required.
- In depth knowledge of Microsoft Windows 10/11 operating system required.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must have a valid driver’s license and a good driving record
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Company
Overview
1961
Years of Expertise
Demonstrating extensive experience in delivering innovative engineering and consulting solutions.
- The company offers integrated solutions across multiple sectors, including infrastructure, energy, and water resources.
- Deep expertise in managing complex projects from initial planning through to design and implementation.
- Provides services to both public and private sectors with a strong track record of successful outcomes.
- Notable projects include large-scale transportation systems, critical utilities infrastructure, and urban development.
- The team is known for its collaborative approach, ensuring each project is tailored to client needs.
- Diverse portfolio spans various markets, making them a key partner in shaping the future of infrastructure and energy projects.
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