Guest Services Manager
Greystone
Oversee guest experience, security, scheduling, and food/beverage services at HQ.
3 days ago ago
$70,000 - $80,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
New York, NY
Office Full-Time
Company Size
1,100 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Multifamily
Healthcare
Commercial
Residential
Investment Sales
Loan Servicing
Bridge Loans
CMBS Lending
Role
What you would be doing
vendor management
inventory control
invoice processing
room scheduling
guest management
meeting coordination
- Vendor management: ensure consistent high quality of products and services offered at Greystone.
- Ensure kitchens are well stocked with items used specifically for F&B service.
- Work closely with C-suite and administrative staff to ensure all preferences and special requests are accommodated.
- Uphold a high-end luxury, warm, and welcoming standard at all times.
- Answer incoming phone calls from the Company’s main line.
- Provide anticipatory service with a positive and timely response to all requests.
- Track and reconcile hours, approve, and submit invoices for staffing firm in a timely manner.
- Schedule and maintain conference room calendars.
- Responsible for Greystone guest experience including tracking, security and welcome for all external guests.
- Update training manual as needed.
- Coordinate with external firms to provide additional support for larger or simultaneous meetings.
- Provide food and beverage service during executive meetings as requested (includes setup, serving, tear down and clean up).
What you bring
outlook
luxury service
5+ years
budget management
flexible
f&b
- Knowledge of Microsoft Outlook, Teams, or other similar scheduling systems.
- True passion for luxury service, hospitality, innovation, and creativity.
- 5 or more years of relevant experience. Some fine dining or catering experience is preferred.
- Flexible to work early mornings and late evenings if required.
- Experience managing budgets.
- Ability to handle sensitive meeting information with discretion and professionalism.
- Openness and adaptability with change of plans.
- Ability to manage food and beverage services for multiple meetings simultaneously.
- Must demonstrate professionalism and care when interacting with guests and employees.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$12 Billion Loans
Total Originated Loans
Originating over 12 billion dollars in loans in 2024.
Rank #1 HUD Lender
Market Leadership
Top HUD multifamily and healthcare lender nationwide.
$1.1B Deal Acquired
Conduit Transaction
Acquired a primary B-piece in a significant multifamily conduit transaction.
Exceeding $100B Servicing
Servicing Portfolio
Manages a servicing portfolio over 100 billion dollars.
- Founded in 1988, it began by rescuing troubled FHA loans and evolved into a full‑spectrum capital provider.
- Over the decades it expanded from HUD to Fannie Mae, Freddie Mac, CMBS, bridge, mezzanine and life‑insurance lending.
- In 2021 it partnered with Cushman & Wakefield, gaining strength in investment sales and advisory.
- Typical projects include multifamily, senior living and healthcare real estate across the country.
- It launched a Low‑Income Housing Tax Credit syndication platform and a senior debt fund listed abroad.
- Where people matter
- Excellence
- Integrity
- Entrepreneurship
- Caring
- Observed in pledge behaviors: be trustworthy, deliver highest‑quality work, act like an owner and empower others, encourage others through recognition and mentorship
- Commitment to transparency, authenticity, continual progress toward Environmental, Social & Governance goals
- Focus on Environmental component of ESG in community engagement and corporate responsibility
- Charitable giving programs supported by employee matching and Day‑of‑Service volunteer efforts with environmental impact
- Net zero target date not publicly stated; no specific carbon‑neutral or emissions‑reduction goals found
94% Satisfaction
Employee Inclusivity Rate
94% of employees feel treated inclusively, reflecting strong DEI initiatives.
5 ERGs
Employee Resource Groups
The company has five active ERGs supporting diverse communities.
Top 10 ERG
ERG Ranking 2024
Ranked among the Top 10 Enterprise-Wide ERGs by Talent Dimensions in 2024.
- DEI vision: “Building Belonging” across culture, careers/people, community
- Strategic DEI priorities: belonging & engagement, DEI learning, talent acquisition, talent development & mentoring, data/metrics, communication
- Three-part DEI Committee structure (Culture, Careers & People, Community)
- Gender breakdown: not publicly available
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