Direct influence over operational strategy, service quality, and customer experience
Drive revenue through service contracts, repair work, and emergency service opportunities
Support pricing, proposals, estimates, and commercial contract negotiation
A growing commercial mechanical contractor is seeking a Senior Service Manager to lead a 30–40 person service division supporting heating plants and mechanical systems across large commercial buildings. This is a senior leadership role responsible for P&L performance, team development, customer relationships, and operational improvement.
Develop standards for safety, quality, communication, and field performance
Build and implement technician training programs focused on troubleshooting, controls, and safety
Lead a service division experiencing strong year-over-year growth
Strengthen operational processes across scheduling, dispatch, and service delivery
Implement or optimize ERP/service management software and workflow processes
Manage and develop supervisors, technicians, dispatchers, and office staff
Oversee customer relationships and serve as a senior point of contact for commercial clients
Experience improving service operations and driving KPI performance
Ability to introduce structure, process, and training in a growing organization
Strong customer-facing communication skills in a B2B commercial setting
Own financial performance of the service division, including P&L, budgets, forecasting, and KPIs
Track record of managing a division’s P&L and improving financial outcomes
We’re looking for someone with experience leading a service organization inside a mechanical or MEP contractor, who is comfortable managing financial results and building structure in a fast-growing environment.
Familiarity with service or ERP software
Experience leading teams of 30 or more across field and office roles
Leadership experience in a commercial mechanical, heating, boiler, HVAC, or MEP service environment
Strong understanding of mechanical systems, heating plants, burners, controls, or BMS
Opportunity to help shape a proactive, technology-supported service model
NYC Metro Area | Onsite | $180,000–$250,000 base + bonus