Description
troubleshooting
training
safety checks
customer communication
job scheduling
documentation
The role involves troubleshooting, repairing, maintaining, and installing HVAC and related equipment as assigned. It also includes day‑to‑day coordination of specific agreements or projects to ensure contractual commitments are met in a timely and cost‑effective manner.
As a lead service technician, you will provide expert technical support, train technicians and trainees, keep technical knowledge current, and follow systematic troubleshooting procedures. You will ensure safety checks, communicate clearly with customers, manage workload and priorities, complete accurate paperwork, and collaborate with sales and management on leads, system upgrades, and special projects. When a supervisor is present, you may also direct smaller work groups and report performance issues.
- Use expert technical knowledge to assist service representatives in problem solving.
- Train service technicians and trainees, teaching problem‑solving techniques.
- Maintain up‑to‑date technical knowledge via manuals, online sources, and technical organizations.
- Follow systematic questioning and point‑by‑point troubleshooting guides to diagnose faults quickly.
- Verify system operation, safety, and limit controls before completing a job to avoid callbacks.
- Communicate arrival, departure, and return plans to customers with empathy and clear explanations.
- Provide customers with instructions for proper system use and emergency handling.
- Prioritize jobs, adhere to call schedules, and manage interruptions efficiently.
- Ensure required tools, materials, and vehicle maintenance are ready for each job.
- Complete all paperwork accurately and obtain customer signatures on service reports.
- Inform managers of adverse news, price concerns, or changes affecting projects.
- Translate technical information for non‑technical audiences.
- Generate qualified sales leads, alert sales to competitive efforts, and suggest system upgrades.
- Assist sales in pricing agreements and support special projects as assigned.
- Lead smaller work groups when supervising, and report performance issues to the supervisor.
Requirements
age 18
ats approval
10‑year history
customer service
lead experience
commercial hvac
Candidates must be at least 18 years old and meet all requirements for working in specific ATS environments, with a ten‑year work history if available. Preferred qualifications include customer service experience, one year of lead or supervisory experience, and two years of commercial HVAC experience.
- Must be at least 18 years old.
- Must meet all requirements for approval in specific ATS environments (if applicable) and have a ten‑year work history if available.
- Preferred: customer service experience.
- Preferred: one year of lead or supervisory experience.
- Preferred: two years of commercial HVAC experience.
Benefits
Information not given or found
Training + Development
Information not given or found
