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Wellbeing Advisor - Emergency Response (Bank)
Retirement Villages Group Ltd
Provide emergency response and wellbeing support for retirement village residents.
13d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Cawston, England, United Kingdom
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Design
Project Management
Consulting
Architecture
Sector Specialisms
Residential
Retirement Communities
Independent Living
Care Homes
Property Development
Healthcare
Community Living
Support Services
Role
What you would be doing
first aid
emergency call
incident records
equipment use
baseline assessment
service coordination
- Administering first aid and basic medical care when necessary
- Improves the overall wellbeing of individuals by providing information and awareness sessions about key health issues for over 55s and promoting self-help groups;
- Communicating effectively with residents, families, and staff during emergency situations
- use specialist equipment including defibrillator, evacuation or lifting chair or any other equipment carried by the village
- Supports wider village team members by providing specialist wellbeing knowledge to promote healthy, heart smart menus and general healthy eating programmes
- Assessing the nature of emergencies and providing appropriate assistance
- Ensures residents and team members know how to use the emergency call system
- Responding promptly to emergency calls within the retirement village
- Ensures all new residents can live independently and safely in the village, by carrying out their wellbeing baseline assessment before they move in
- Maintaining accurate records of incidents and actions taken
- Coordinating with emergency services (police, fire department, ambulance) as required
What you bring
cpr
first aid
emt
primary care
dbs clearance
communication
- Certification in CPR/ First Aid required
- Proven experience as an emergency responder, EMT, or similar role preferred
- Holds an emergency first aid at work qualification and can get to the floor unaided and unassisted, and be confident and effective to: carry and deploy equipment in any part of the village and administer CPR as well as dealing with choking incidents requiring effective back blows
- Experience or knowledge of primary care and referral to primary care
- Empathy and understanding of the needs of elderly residents
- Ability to remain calm and composed during stressful situations
- This role is subject to satisfactory DBS disclosure & references; medical clearance and right to work in the UK clearance
- Strong interpersonal and communication skills
- Physical ability to respond quickly to emergencies and assist residents as needed
- Medicash, Free Eye Test, Life Assurance, Holidays 25 days , Birthday Off, extra pay for bank holiday, Volunteering Days up to 3 in the year, Enhanced sick pay (after 6 months of service) , Enhanced Maternity, Enhanced Paternity and Cycle to work Scheme plus much more!
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- satisfactory dbs disclosure and references required
- medical clearance required
- right to work in the uk verification
Company
Overview
- Retirement Villages Group Ltd is a leading provider of retirement communities across the UK.
- Founded with the goal of offering a range of retirement living options, the company operates several premium, purpose-built villages.
- The company focuses on providing residents with high-quality housing options and a supportive community.
- Each development includes amenities and services tailored to enhance the quality of life for older adults.
- With a diverse portfolio of properties, Retirement Villages Group Ltd has expanded significantly in recent years.
- The company is known for creating vibrant, sustainable communities that cater to both independent and assisted living needs.
- In addition to residential services, the company provides a range of on-site facilities including healthcare services and leisure activities.
- Their developments are located in scenic areas, offering peaceful, safe environments for retirement living.
- Retirement Villages Group Ltd is committed to maintaining high standards in both design and care services.
400+
Dedicated Team
A vibrant team of over 400 friendly, open, and dedicated individuals led by Village Managers committed to fostering a strong community environment.
- Our values are our DNA. They are a positive statement of what we believe and how we do things to the best of our ability.
- Belief in aging well within a community enabling health, purposeful living, and respect for the planet.
- Hospitality-led service encouraging independence and a feeling of being ‘at home’, supported by vibrant and integrated communities.
- Enhancing life through healthy living, staying active, and providing a safety net of care.
- Offering customers choice and flexibility.
20%
biodiversity target
Achieves a 20% biodiversity net gain, exceeding the UK's requirement of 10%.
100%
green energy
All assets now using green-tariff energy.
£1.2M
retrofit investment
Invested £1.2 million in eight retrofit projects.
48%
energy reduction
Solar panels at Charters Village reduce energy use by 48%.
- Science Based Targets approved; net-zero operational carbon by 2030.
- New developments net-zero carbon from 2024.
- Supply-chain net-zero carbon target by 2034.
- Zero waste to landfill from operations by 2025.
- Biodiversity baseline: 287 units valued at £6.3 million across 11 communities.
- Support residents’ recycling via self-managed centres, water-butts, composting and eliminating single-use plastics.
14.2%
Gender Pay Gap
The company has reduced its gender pay gap from 18% to 14.2%, showing progress toward pay equity.
80%
Social Connection Target
Aiming for 80% of residents to report strong social connections by 2026, reflecting a commitment to community well-being.
10%
Volunteering Engagement
Targeting 10% of residents to participate in volunteering, fostering community contribution and social impact.
5%
Workforce Development
Aiming for 5% of the workforce to comprise apprentices, trainees, or graduates, investing in future talent and skills development.
- All employees are paid at least the Real Living Wage.
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