Field Technician

As a Field Technician with Window Nation, you'll play a key role in ensuring customer satisfaction by providing precise project measurements and completing essential post-sale services. Your expertise and attention to detail will directly contribute to our reputation for outstanding quality and customer care.

• Support pricing process by providing accurate measurements and assessments for labor/materials
• Fulfill service appointment specifications
• Ensure order meets required installation specifications; ensure comprehensive purchase order, including material and labor requirements
• Execute change order specifications
• Anticipate roadblocks that could impact customer expectations, job costs and/or code performance; recommend solutions
• Complete service assessments; identify needed services, materials, and labor to relevant stakeholders
• Review installation project/process with customers
• Maintain service parts inventory and equipment
• Maintaining a driving record that meets company’s insurance standards
• Visit residential customer sites to measure each window, door, sliding glass door opening as needed

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

• Customer-centric mindset
• Proficiency with MS Word, MS Excel; experience with Customer Relationship management systems preferred
• Ability to learn and stay proficient with all Window Nation products, install techniques, and service techniques.
• Superior time and project management skills
• 2+ years professional experience measuring replacement windows
• Maintain a substantive knowledge of product, install techniques, and construction basics
• Ability to navigate a CRM system (i.e., SalesForce, Dynamics, Microsoft systems)
• 2+ years professional experience installing/repairing windows, roofing, siding, and related home improvement projects
• Knowledge of local permit/license/historical/HOA requirements
• Capability to navigate various applications on an iPad
• Maintain proficiency to do all tasks of the position.
• High School Diploma, GED, or equivalent
• Must be able to pass EPA certification and follow EPA Regulations
• Ability to use an extension ladder in a safe manner to measure windows and perform services
• Valid Driver’s License