Counter Sales Service Associate

Description

• Assist customers in making product selections by asking questions and actively listening to identify customer needs.
• Promote surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels. Communicate unexpected increases or decreases in product demand and inventory to purchasing or management.
• Maintain knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and websites, and seeking knowledge from experienced staff members and factory reps.
• Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Develop good working relationships and rapport with customers. Greet regulars by name.
• Follow up on all customer requests for information, quotes, alternative parts, and delivery dates.
• Educate customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply.
• Drive to the customer location with a company vehicle and replenish bin stock.
• Organize and maintain appropriate records.
• Identify alternate or substitute products to meet customer needs.
• Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
• Assist with the system or product troubleshooting and answer technical questions.
• Follow company pricing and credit guidelines.
• Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts.
• Lead People – Manage Processes
• Put Yourself in the Customer’s Shoes
• Prepare and issue sales quotes following company guidelines. Follow up on quotes to secure sales.
• Proactively communicate with customers about any expected delays or issues with their orders.
• Complete all transactions and necessary paperwork accurately and promptly.
• Increase customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
• Answer incoming telephone calls and greet customers. Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Process customer returns and warranties following company guidelines.
• Assist in receiving, shipping and general warehouse duties.

Requirements

• Must be able to communicate effectively, both verbally and in writing.
• Requires a high school diploma or general education degree GED and a minimum of two years of related experience and/or training in the HVAC/R industry.
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug scree
• Must have 1-3 years of experience as a sales and service associate.

Benefits

• We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more!

Training + Development

Interview process

Visa Sponsorship

Security clearance