Provides wholesale distribution of HVAC, plumbing, and industrial products across North America.
Assist customers with sales, service, and warehouse duties in an HVAC/R supply store.
15 days ago ago
$23
Entry-level
Full Time
South Salt Lake, UT
Field
Company Size
4,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
HVAC
Residential
Commercial
Industrial
Role
Description
pos entry
quote prep
product sourcing
inventory control
customer service
technical support
Assist customers in making product selections by asking questions and actively listening to identify customer needs.
Promote surplus, sale, discounted, and obsolete inventory to customers to maintain proper inventory levels. Communicate unexpected increases or decreases in product demand and inventory to purchasing or management.
Maintain knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and websites, and seeking knowledge from experienced staff members and factory reps.
Maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
Develop good working relationships and rapport with customers. Greet regulars by name.
Follow up on all customer requests for information, quotes, alternative parts, and delivery dates.
Educate customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply.
Drive to the customer location with a company vehicle and replenish bin stock.
Organize and maintain appropriate records.
Identify alternate or substitute products to meet customer needs.
Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
Enter sales orders into a point-of-sale computer system for invoicing or cash payments.
Assist with the system or product troubleshooting and answer technical questions.
Follow company pricing and credit guidelines.
Research and source products for customers using various tools, including point-of-sale computer systems, catalogs, websites, JXI, and industry and store contacts.
Lead People – Manage Processes
Put Yourself in the Customer’s Shoes
Prepare and issue sales quotes following company guidelines. Follow up on quotes to secure sales.
Proactively communicate with customers about any expected delays or issues with their orders.
Complete all transactions and necessary paperwork accurately and promptly.
Increase customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
Answer incoming telephone calls and greet customers. Handle multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
Process customer returns and warranties following company guidelines.
Assist in receiving, shipping and general warehouse duties.
Requirements
communication
high school
hvac
sales experience
background check
service associate
Must be able to communicate effectively, both verbally and in writing.
Requires a high school diploma or general education degree GED and a minimum of two years of related experience and/or training in the HVAC/R industry.
All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug scree
Must have 1-3 years of experience as a sales and service associate.
Benefits
We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more!
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
all new hires must successfully pass a background check.
mvr screening required for roles with driving responsibilities.
Company
Overview
Founded with a vision to deliver high-quality products and services to the HVAC, plumbing, and industrial sectors.
Specializes in the wholesale distribution of HVAC, plumbing, and industrial equipment to contractors and businesses.
Serves a broad range of industries including commercial, residential, and industrial sectors across North America.
Has built a strong reputation through long-term partnerships with suppliers and customers, prioritizing reliability and customer service.
Known for its vast inventory of products from top-tier manufacturers, offering everything from pipes and fittings to heating and cooling systems.
Proudly operates across many regions, providing fast and reliable delivery services to meet the diverse needs of its clientele.
Constantly innovating with new product lines and service offerings to stay ahead of evolving industry trends and demands.