Customer Service & Support Representative

Description

• Support Supply Center Team in attaining the overall goals and objectives of the business unit
• Schedule product deliveries, and communicate deliveries to the customer
• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail- walk in, phone or through email
• Regularly use company communication tools such as computers, cell phones, and printers
• Field and resolve customer issues and questions
• Follow and execute any additional direction given by Branch Manager that will assist in obtaining overall goals and objectives of the organization
• Work in a combined warehouse and office environment
• Establish, develop, and service new customer accounts
• Operate within a facility where forklifts and other equipment are present
• Operate in a safe manner and maintain a safe work environment
• Meet role-specific physical/lifting requirements as needed by the supply center
• Perform inside sales duties as needed while utilizing consultative selling skills
• Provide quotes to customers and process customer orders
• Follow safety standards, including wearing company-issued Personal Protective Equipment (PPE)
• Develop and maintain a high level of product knowledge

Requirements

• Demonstrate strong organizational skills, effective time management, and attention to detail
• Thrive in a fast-paced, constantly evolving environment while managing multiple priorities and making sound business decisions
• Engage confidently in a customer-facing role, delivering excellent service and support
• Adapt quickly to new technologies and processes
• Proficiency in Microsoft Excel, Office, and Outlook
• Communicate clearly and professionally across written, verbal, and listening channels
• Familiarity with the building industry is a plus, but not required
• Adapt to varying temperatures, from extreme cold to extreme heat
• College degree preferred
• 2+ years of experience in a retail or wholesale environment, with proven success in customer interactions (preferred)
• Accurate order entry

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance