Build to Rent (BTR) Director

Description

The Build to Rent Director will be responsible for the overall strategy, operational performance, resident experience, and asset optimisation across our national BTR portfolio. This includes leading pre-opening planning, mobilisation, lease-up, stabilisation, and the continuous improvement of customer service, rental performance, and operational efficiency. The role also includes oversight of property lettings, block management teams, and facilities maintenance functions.

• Implement digital platforms and technology solutions that enhance efficiency and elevate the resident experience.
• Oversee property lettings, block management teams, and facilities maintenance to ensure smooth day-to-day performance.
• Foster a culture of accountability, service excellence, and continuous improvement across all operational functions.
• Oversee mobilisation for new developments including staffing, processes, systems, marketing, and compliance.
• Monitor key KPIs including occupancy, NPS, rent collection, arrears, yield performance, and customer satisfaction levels.
• Champion a resident-centric culture across all developments.
• Lead budgeting, forecasting, and financial reporting across the BTR portfolio.
• Develop pricing and leasing strategies informed by local market performance and competitor insights.
• Coordinate cross-functional teams to deliver successful lease-up, meet occupancy targets, and accelerate revenue ramp-up.
• Work with asset managers and investors to optimise asset value and long-term performance.
• Maintain robust governance frameworks and lead ESG initiatives aligned with business and investor priorities.
• Lead all operational activity across the BTR portfolio, ensuring consistent delivery of brand standards and regulatory compliance.
• Identify capex, opex, and revenue opportunities that support value creation.
• Drive initiatives to reduce void periods, maximise rental income, and ensure efficient maintenance turnaround times.
• Partner with acquisitions, design, and development teams to ensure schemes are operationally efficient and customer-led.
• Define and deliver the BTR strategy in alignment with company objectives.
• Develop strategies to reduce residential debt/arrears on a quarterly basis, maximise rental returns, and maintain cost efficiencies.
• Build, mentor, and inspire high-performing lettings, block management, maintenance, and on-site teams.
• Provide leadership development and succession planning to support future portfolio growth.
• Drive improvements in the end-to-end customer service journey, ensuring consistent excellence from enquiry to renewal.
• Implement community-building initiatives and wellbeing programmes to enhance resident satisfaction and retention.
• Ensure all BTR schemes comply with health & safety, fire safety, data protection, and legal standards.
• Establish long-term KPIs across resident satisfaction, financial performance, rental growth, and operational standards.

Requirements

Resident Experience & Community Building

• Strong track record reducing voids, improving income, managing arrears, and enhancing customer experience.
• Degree in Real Estate, Business, Hospitality, or similar (MRICS, ARLA, IWFM advantageous).
• Occasional out-of-hours availability required during key operational phases.
• Exceptional communication, leadership, and stakeholder management skills.
• Proven success in lettings performance, lease-up operations, block management, and maintenance oversight.
• 7–10+ years in a senior operational leadership role within BTR, PRS, student accommodation, or hospitality.
• London-based role with regular travel to regional BTR sites.
• Robust commercial and financial acumen with experience managing large-scale P&Ls.

Benefits

This is a high-impact, high-visibility role, offering the opportunity to shape the future direction of our BTR platform.

• Birthday day off.
• Opportunities for long-term career progression within an expanding national property group.
• 23 days holiday plus bank holidays (increasing with service).

Training + Development

Interview process

Visa Sponsorship

Security clearance