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Product Services Coordinator
Lennox
Coordinating product services, leading cross-functional project teams, and providing technical support for HVAC solutions at Lennox International.
23d ago
$90,000 - $103,000
Expert & Leadership (13+ years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Richardson, TX
Field
Company Size
14,200 Employees
Service Specialisms
Emergency Replacement
Plan & Spec
Design & Build
Planned Replacement
National Account Services
Structural & Architectural Solutions
Equipment Recycling
Sector Specialisms
Residential Heating and Cooling
Commercial Heating and Cooling
Refrigeration
Building Climate Solutions
Home Comfort Solutions
HVACR Technology
Energy Management Systems
Indoor Air Quality Solutions
Role
What you would be doing
team collaboration
data analysis
project leadership
quality monitoring
field support
product review
- Collaborates with the new product development team to assess service requirements and provide technical support guidance.
- Investigates, analyzes, and compiles data to effectively communicate quality or problem descriptions to the proper departments.
- Leads cross-functional project teams to resolve field service issues.
- Maintains status on product quality issues and creates product service and application bulletins when appropriate.
- Visits customer sites to observe, identify, and document field situations, and to assist in resolving problems.
- Reviews new product technical data and assists in identifying training content and requirements to launch new products.
- Under general direction, liaises with field service, engineering, product managers, and manufacturing to resolve product quality, recurring failure, or reliability concerns and drive continuous improvement.
- Fulfills requirements for Technical support in the stage-gate decision process.
- May conduct internal training on product and technical updates.
What you bring
physical
sap
degree
problem solving
excel
hvac
- Must be physically able to climb ladders and make roof-top inspections.
- SAP knowledge a plus.
- Requires a bachelor's degree in engineering, a related field, or an equivalent combination of education and experience.
- Demonstrates ability to advocate, organize, problem-solve, and provide root-cause results.
- Have strong understanding of Micrsoft Excel, PowerPoint and Word.
- Requires at least 5 years of relevant HVAC experience. Projects a positive and professional image at all times, assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted for this role.
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Company
Overview
1895 Founding
Historical Beginnings
The company was established in 1895 by inventor Dave Lennox, revolutionizing furnace designs.
S&P 500 Listed
Financial Milestone
The company is publicly traded and ranks among S&P 500 firms following a financial resurgence.
3 Locations
Manufacturing Hubs
The company operates major manufacturing facilities across three key regions.
- Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems.
- It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems.
- Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers.
- Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.
- Integrity
- Respect
- Excellence
- Accountability: We deliver on our commitments.
- Positive Engagement: We energize and motivate others.
- Trust: We are always honest, ethical, and safe.
- Customer Experience: We earn the loyalty of our customers.
- Sustainability: We care for our community and planet.
- Talent: We foster belonging and create opportunities to grow.
- Innovation: We embrace original ideas and creative solutions.
- Quality: We strive for continuous improvements.
- Results: We prioritize superior outcomes for our shareholders.
13th
Sustainability Leader
Ranked among Barron's 100 Most Sustainable Companies, showcasing commitment to environmental and social responsibility.
1%
Community Investment
DONATES up to 1% of net income to health, education, and environment causes, reflecting dedication to social responsibility.
- Offers paid volunteer time off for community and environmental non‑profits.
- Developed low–global‑warming‑potential HVAC products (Home & Building Climate Solutions segments).
- ENERGY STAR Most Efficient products (Lennox Ultimate Comfort Systemâ„¢).
- ‘Smart Heating and Cooling Product of the Year’ at 2024 IoT Breakthrough Awards.
- Named Best‑Managed Company by WSJ citing sustainable product delivery, community initiatives, efficient operations Dec 19 2024.
- Net‑zero target date: **not publicly disclosed** on official site.
Three Years
Consecutive Certification
The company has been Great Place to Work–certified for three consecutive years, highlighting its commitment to fostering an inclusive workplace culture.
2024 Rank
Top Workplace Recognition
Recognized in the U.S. News & World Report Best Companies to Work For 2024 list, showcasing its inclusive and empowering workplace culture.
- Fosters an open, inclusive culture where people from all backgrounds feel welcome and valued.
- Inclusive recruiting practices and development programs supporting equity.
- Employee Resource Groups and cultural ambassador networks offer year-round learning, connection, and growth opportunities.
- No public gender-based workforce statistics disclosed.
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